Recruitment Operations Officer

The Ops Sup Analyst 2 role is an intermediate level position that involves providing operations support services such as record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in collaboration with the Operations - Core Team. Moreover, as an Ops Sup Analyst 2, you will act as the intermediary between operations staff, relationship managers, project managers, custodians, and clients. The primary aim of this position is to offer day-to-day operations support in accordance with Citi's operations support infrastructure and processes. Your responsibilities in this role will include updating help content used by Knowledge Hub end users for servicing client inquiries, executing assigned work like annual review certification and change requests, acting as a liaison to the business for work assignments by asking fact-finding questions and following up on open items, conducting needs assessments, updating content, or developing content-related solutions based on business requirements, researching and seeking solutions to inquiries on help content, and monitoring work progression to ensure completion by requested due dates. It is essential to ensure the consistent application of team process controls and fulfill client needs while delivering an exceptional client experience. The role also involves appropriately assessing risk in business decisions, with a focus on safeguarding Citigroup, its clients, and assets, and complying with applicable laws, rules, and regulations. To qualify for this position, you should have 5-7 years of relevant experience, proficiency in Microsoft Office, the ability to work under pressure and manage deadlines or unexpected changes, self-motivation, detail orientation, proven organization and time management skills, demonstrated problem-solving and decision-making skills, and clear and concise written and verbal communication skills. A Bachelor's degree or equivalent experience is required for this role. This job description offers a comprehensive overview of the work involved in the Ops Sup Analyst 2 position. Additional job-related duties may be assigned as necessary.,