Recruiting Background Investigator

The Background Investigator supports Ascends People First culture by managing the applicant lifecycle, ensuring all resources are researched, and acted upon through the hiring process. You will be responsible for maintaining a current working knowledge of transportation laws, DOT regulations, and company hiring criteria. Your role involves gathering and analyzing information skillfully to pre-qualify applicants and communicating with applicants and recruiters regarding information needed to complete Driver Qualification File in a timely manner. As a Background Investigator, you will manage a high volume of verifications of employment while maintaining strict levels of confidentiality in handling sensitive information. It is essential to deliver exceptional service through positive engagement, patience, and working in a team environment to continuously improve results. You will also model and promote Ascends Values such as Zero Safety Events, Be Courageous, Act with Integrity, Inspire Trust, Teamwork, Have Fun, and Build a Legacy. Additionally, you may be required to perform other duties as needed to meet the ongoing needs of Ascend. To qualify for this role, you should have at least one year of recruiting experience, customer service, or outside sales experience. It is beneficial to be familiar with Applicant Tracking Systems (ATS), have experience with a high volume of verifications at one time, be proficient in using the Microsoft Office suite, and possess excellent verbal and written communication skills. You should also demonstrate the ability to work effectively both independently and as a member of a collaborative team. The educational requirement for this position is a High School diploma or equivalent. Ascend is an equal opportunity employer committed to fostering a diverse and inclusive environment where all individuals can grow and thrive. The organization values the different experiences that each employee brings to their job, believing that a diverse work environment leads to a better experience for employees and customers, ultimately making Ascend stronger. Please note that this job description provides a general overview of the responsibilities and requirements for employees in this position. It is not an exhaustive list, and additional duties outside of the normal responsibilities may be assigned as necessary to meet the needs of the organization. Management reserves the right to assign or reassign duties and responsibilities to this position at any time.,