We are looking for a proactive and responsible Recovery Agent to manage payment collections, follow-up with customers, and ensure timely recovery of outstanding dues. The ideal candidate should have good communication skills, negotiation abilities, and a disciplined work approach.

Key ResponsibilitiesPayment Recovery & Follow-ups

Contact customers through calls, messages, and emails for pending payments.
Send reminders and follow up on overdue accounts.
Maintain regular communication to ensure timely recovery.
Handle customer queries regarding dues, payment plans, or settlements.

Documentation & Reporting

Maintain accurate records of calls, follow-ups, and recovery status.
Update the CRM or internal systems with recovery notes and progress.
Prepare daily/weekly/monthly recovery reports and share with management.

Customer Relationship & Handling

Professionally handle difficult customers and negotiate feasible payment solutions.
Provide clear information regarding outstanding amounts, penalties, or settlements.
Ensure all communication follows company guidelines and legal compliance.

Coordination

Coordinate with the accounts team for payment confirmations.
Work with the legal team for escalated cases if required.

Required Skills & Qualifications

Minimum 12th Pass / Graduate
Good communication skills (Hindi/English/Regional language as required).
Strong negotiation and persuasion skills.
Basic computer knowledge (MS Excel, CRM tools).
Ability to work under pressure and meet monthly recovery targets.
Prior experience in collection/recovery is an advantage, but not mandatory

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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