Receptionist

Job Title:

Location:

Key Responsibility Areas (KRA)

1. Guest Reception & Customer Service

• Welcome guests warmly and professionally as they enter the spa or salon.
  
• Handle check-ins and check-outs efficiently.
  
• Provide information about services, treatments, packages, and ongoing promotions.
  
• Ensure guests feel valued and have a

  luxurious, seamless experience

  .

2. Appointment & Scheduling Management

• Manage bookings through phone, email, and in-person inquiries.
  
• Maintain and update the

  appointment calendar

  for therapists, stylists, and other staff.
• Confirm appointments with clients, minimizing cancellations and no-shows.
  
• Handle rescheduling requests tactfully and professionally.
  

3. Communication & Coordination

• Act as the

  first point of contact

  between clients and spa/salon staff.
• Relay guest requests, special requirements, or complaints promptly to the relevant team.
  
• Coordinate with therapists, stylists, and management to ensure smooth daily operations.
  

4. Administrative & Record-Keeping

• Maintain

  client databases

  , appointment logs, and membership records accurately.
• Handle cash, POS transactions, and invoicing for services and products.
  
• Ensure inventory of reception area materials (forms, brochures, retail products) is well-stocked.
  
• Prepare daily reports on appointments, client feedback, and revenue collected.
  

5. Guest Experience & Ambience

• Maintain a clean, organized, and welcoming reception area reflecting

  luxury brand standards

  .
• Ensure spa/salon ambience, dcor, and client comfort are consistently maintained.
  
• Promote spa/salon services and retail products subtly to enhance guest experience and sales.
  

6. Complaint Resolution & Client Retention

• Address client concerns promptly and politely; escalate serious issues to the Spa Manager.
  
• Encourage repeat visits by creating a

  personalized, attentive guest experience

  .
• Follow up with guests post-visit when necessary (feedback calls, reminders for packages or memberships).
  

7. Compliance & Safety

• Ensure compliance with

  spa hygiene standards, safety protocols, and company policies

  .
• Monitor guest adherence to spa/salon rules and safety procedures.