Sana Hospitality Services Private Limited

Job Title: Receptionist Location: White Door Spa & Salon Bandra & Kemps Corner Reports To: Spa Manager / Salon Manager Key Responsibility Areas (KRA) 1. Guest Reception & Customer Service Welcome guests warmly and professionally as they enter the spa or salon. Handle check-ins and check-outs efficiently. Provide information about services, treatments, packages, and ongoing promotions. Ensure guests feel valued and have a luxurious, seamless experience . 2. Appointment & Scheduling Management Manage bookings through phone, email, and in-person inquiries. Maintain and update the appointment calendar for therapists, stylists, and other staff. Confirm appointments with clients, minimizing cancellations and no-shows. Handle rescheduling requests tactfully and professionally. 3. Communication & Coordination Act as the first point of contact between clients and spa/salon staff. Relay guest requests, special requirements, or complaints promptly to the relevant team. Coordinate with therapists, stylists, and management to ensure smooth daily operations. 4. Administrative & Record-Keeping Maintain client databases , appointment logs, and membership records accurately. Handle cash, POS transactions, and invoicing for services and products. Ensure inventory of reception area materials (forms, brochures, retail products) is well-stocked. Prepare daily reports on appointments, client feedback, and revenue collected. 5. Guest Experience & Ambience Maintain a clean, organized, and welcoming reception area reflecting luxury brand standards . Ensure spa/salon ambience, dcor, and client comfort are consistently maintained. Promote spa/salon services and retail products subtly to enhance guest experience and sales. 6. Complaint Resolution & Client Retention Address client concerns promptly and politely; escalate serious issues to the Spa Manager. Encourage repeat visits by creating a personalized, attentive guest experience . Follow up with guests post-visit when necessary (feedback calls, reminders for packages or memberships). 7. Compliance & Safety Ensure compliance with spa hygiene standards, safety protocols, and company policies . Monitor guest adherence to spa/salon rules and safety procedures.