Receptionist

Job Description

Job Title: Guest Relations Executive (GRE) – Real Estate Location: [Hinjwadi Park District] Reports To: Sales Manager / Customer Experience Manager Employment Type: Full-Time / Part-Time Experience Required: 1–3 years (Real Estate/Hospitality background preferred) Job Summary: We are looking for a dynamic and customer-oriented Guest Relations Executive (GRE) to enhance our client experience at our real estate office or project site. The GRE will serve as the face of the company, ensuring that clients, prospects, and visitors receive the highest level of service and professionalism during their interactions with us. Key Responsibilities: Front Office Management: Greet and welcome clients, guests, and walk-in prospects with warmth and professionalism Maintain a neat, organized, and welcoming front desk/reception area Manage visitor logs and issue visitor passes (if applicable) Answer, screen, and forward incoming calls, and respond to emails/inquiries promptly Client Experience: Assist clients during their site visits or office appointments Offer refreshments and ensure clients are comfortable while waiting Coordinate with sales and marketing teams to ensure timely client follow-ups Collect and manage client feedback for continuous service improvement Appointment Coordination: Schedule and confirm appointments and meetings for the sales team Coordinate with internal teams to prepare meeting rooms and marketing materials for presentations Administrative Support: Manage documentation, filing, and basic data entry (e.g., CRM updates) Assist in preparing brochures, property flyers, and welcome kits Maintain inventory of marketing collateral, forms, and hospitality items Event and Walk-in Coordination (if applicable): Support the coordination of open houses, launches, and real estate exhibitions Ensure branding and client communication materials are displayed correctly Welcome and brief prospective buyers during such events Required Skills & Qualifications: Bachelor’s degree or equivalent in Hospitality, Business Administration, or related field 1–3 years of experience in client-facing roles (real estate, hospitality, aviation, or luxury retail preferred) Excellent communication skills (spoken and written English; local language is a plus) Strong interpersonal skills with a polished, professional appearance Proficient in MS Office (Word, Excel, Outlook); knowledge of real estate CRM is a plus Ability to multitask and work under pressure Positive attitude, discretion, and a customer-first mindset Preferred Attributes: Experience handling HNI (High Net-Worth Individual) clients Bilingual or multilingual capabilities Familiarity with property sales processes and documentation Work Environment: Office-based / On-site at a property or sales gallery Weekends and public holidays may be required (with compensatory days off) To Apply: Send your updated CV and a short introduction to [ [email protected] ] Would you like this converted into a printable PDF or tailored for a specific type of real estate (e.g., luxury villas, commercial property, or township projects)? Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person