Receptionist

Roles and Responsibilities Receptionist

1. Front Desk Management

• Greet visitors, clients, and employees in a warm and professional manner.
  
• Maintain a clean, organized, and welcoming reception area.
  
• Manage the visitor logbook and issue visitor/guest passes as required.
  

2. Communication Handling

• Answer, screen, and forward incoming phone calls promptly and professionally.
  
• Handle inquiries by providing accurate information or directing queries to the appropriate department.
  
• Maintain a record of important messages and ensure timely delivery.
  

3. Administrative Support

• Manage incoming and outgoing mail, courier services, and packages.
  
• Assist in scheduling and coordinating meetings, appointments, and conference room bookings.
  
• Perform basic clerical tasks such as filing, photocopying, scanning, and data entry.
  

4. Coordination & Assistance

• Coordinate with internal departments for smooth front-office operations.
  
• Support HR/Admin with onboarding formalities such as guiding candidates, collecting documents, etc.
  
• Assist in arranging refreshments and hospitality during meetings and events.
  

5. Office Management Support

• Maintain inventory of office supplies and place orders when required.
  
• Ensure maintenance requests (AC, housekeeping, IT support, etc.) are raised and followed up.
  
• Keep track of attendance registers, access cards, and ID issuance when applicable.
  

6. Professional Conduct & Compliance

• Uphold company protocols, safety guidelines, and confidentiality norms.
  
• Represent the brand with a positive attitude and polished communication skills.
  
• Handle emergency calls or visitor situations calmly and responsibly.