0 - 4 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Front Desk Receptionist, your role involves greeting guests with a friendly and professional attitude, providing prompt check-in/check-out services. You will handle guest queries, reservations, and special requests efficiently and courteously. Coordination with housekeeping, concierge, and other departments is essential to ensure guest satisfaction. It is important to maintain up-to-date knowledge of resort offerings, promotions, and local attractions to assist guests effectively. In case of guest concerns or complaints, address them with discretion and follow-up to ensure resolution. Additionally, you are responsible for ensuring that the front desk area is clean, organized, and presentable at all times. Key Responsibilities: - Greet guests with a friendly and professional attitude - Provide prompt check-in/check-out services - Handle guest queries, reservations, and special requests efficiently and courteously - Coordinate with housekeeping, concierge, and other departments - Maintain up-to-date knowledge of resort offerings, promotions, and local attractions - Address guest concerns or complaints with discretion and follow-up - Ensure the front desk area is clean, organized, and presentable at all times Qualifications Required: - Fluency in Hindi and English is preferred - Ability to work in day shift, morning shift, and rotational shift - Prior experience in a similar role is an advantage Please note that this is a full-time, permanent position suitable for freshers. The work location is in person, and the ability to communicate effectively in Hindi and English is preferred for this role.,

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