Posted:22 hours ago|
Platform:
On-site
Full Time
Receptionist: IGI T3 Roles & Responsibilities
Key Responsibilities:
* Greeting & Guiding: Warmly welcome and assist passengers, visitors, and staff. Provide clear directions within the terminal and to various services (e.g., check-in counters, gates, lounges, restrooms, baggage claim, transport hubs).
* Information Dissemination: Offer accurate, up-to-date flight information (arrivals/departures, delays, gate changes). Answer general queries about airport facilities, amenities, and procedures.
* Problem Resolution: Address passenger concerns, complaints, or inquiries efficiently and courteously. Escalate complex issues to appropriate departments.
* Communication Hub: Act as a central point of contact. Manage incoming calls, transfer them to relevant personnel, and take messages. Use public address system for announcements when necessary.
* Administrative Support: Maintain a tidy reception area. Distribute brochures or information leaflets. Assist with basic administrative tasks as required.
* Emergency Protocol: Understand and assist with emergency procedures and crowd management during critical situations.
* Customer Service Excellence: Ensure a positive and helpful experience for all individuals, reflecting the airport's high standards.
Job Type: Full-time
Pay: ₹19,000.00 - ₹23,000.00 per month
Language:
Work Location: In person
Elephanta Manpower (OPC) PVT LTD
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