Receptionist cum telecaller

The Receptionist cum Telecalling Executive will be the first point of contact for patients and visitors, providing warm and professional front-desk support as well as engaging in telecalling activities to follow up on leads, offer information, schedule appointments, and assist in patient conversions. Responsibilities include managing the front desk by greeting and assisting patients and visitors courteously, efficiently handling patient check-ins and check-outs, ensuring cleanliness and order at the reception area, and guiding patients on consultation, procedures, and billing. Additionally, the role involves making outbound calls to potential patients/leads, answering inbound calls and addressing queries professionally, explaining IVF services, packages, and procedures to callers, converting leads into appointments, and maintaining call logs, lead tracker, and follow-up records. Appointment and records management tasks include scheduling consultations, follow-ups, and procedures, coordinating with doctors and clinical staff for daily schedules, and maintaining accurate patient visit records. Furthermore, the Receptionist cum Telecalling Executive will handle patient concerns, feedback, and escalate complex issues, provide empathetic and confidential support to IVF patients, and assist in documentation, consent forms, and pre/post-procedure communication. This is a full-time position with benefits including Provident Fund. The working schedule may include day shifts and rotational shifts. Candidates applying for this role will be asked about their experience in receptionist or front office roles, specifically in hospital, clinic, or IVF center settings. They will also need to provide details on their education level, current notice period, current salary, and salary expectations for this position. The work location is in-person.,