Receptionist cum telecaller Nimai Institute of Medical Sciences Pvt Ltd

1.0 - 5.0 years

0 Lacs

nashik, maharashtra

On-site

The Receptionist cum Telecalling Executive will be the first point of contact for patients and visitors, providing warm and professional front-desk support as well as engaging in telecalling activities to follow up on leads, offer information, schedule appointments, and assist in patient conversions. Responsibilities include managing the front desk by greeting and assisting patients and visitors courteously, efficiently handling patient check-ins and check-outs, ensuring cleanliness and order at the reception area, and guiding patients on consultation, procedures, and billing. Additionally, the role involves making outbound calls to potential patients/leads, answering inbound calls and addressing queries professionally, explaining IVF services, packages, and procedures to callers, converting leads into appointments, and maintaining call logs, lead tracker, and follow-up records. Appointment and records management tasks include scheduling consultations, follow-ups, and procedures, coordinating with doctors and clinical staff for daily schedules, and maintaining accurate patient visit records. Furthermore, the Receptionist cum Telecalling Executive will handle patient concerns, feedback, and escalate complex issues, provide empathetic and confidential support to IVF patients, and assist in documentation, consent forms, and pre/post-procedure communication. This is a full-time position with benefits including Provident Fund. The working schedule may include day shifts and rotational shifts. Candidates applying for this role will be asked about their experience in receptionist or front office roles, specifically in hospital, clinic, or IVF center settings. They will also need to provide details on their education level, current notice period, current salary, and salary expectations for this position. The work location is in-person.,

Posted 3 days ago

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Front Desk Executive at PIS Sangli Podar Education Network

1.0 - 3.0 years

0 Lacs

, India

On-site

Company Overview Podar Education Network, established in 1927 by Sheth Anandilal Podar, is a renowned leader in the educational sector with a rich history rooted in traditional Indian values of honesty, integrity, and service. With a network of 139 institutions and a student strength of over 200,000, Podar offers a variety of educational streams and prides itself on innovative learning methods and quality education across India. Job Overview We are looking for a Junior Front Desk Executive for our Sangli location. This full-time position requires a candidate with 1 to 3 years of work experience. The ideal candidate will be responsible for managing front desk operations and ensuring effective communication within the educational institution. This role is crucial in maintaining the first impression of our school and providing essential administrative support. Qualifications and Skills Proven experience in handling front desk responsibilities with exemplary customer service skills. Must have skill in handling reception activities efficiently. (Mandatory skill) Strong office assistant capabilities, comfortable managing administrative tasks. (Mandatory skill) Fluent in communication skills for efficient interaction with parents, students, and staff. (Mandatory skill) Proficiency in managing telecalling duties, ensuring effective communication and record-keeping. Experience in counselling students and parents, providing accurate information and guidance. Excellent organizational skills, ability to multitask and prioritize tasks effectively under pressure. Computer literate with proficiency in using MS Office and basic office equipment. Roles and Responsibilities Serve as the first point of contact at the front desk, greeting guests and providing information. Manage all incoming calls, route them to the appropriate office departments, and maintain call logs. Oversee the reception area, ensuring it is presentable and equipped with necessary supplies. Assist in student admission processes, provide counselling, and answer inquiries from parents. Handle office communications, distribute messages, and address inquiries with professionalism. Maintain and update student and staff records with accuracy and confidentiality. Support administrative staff in daily activities, ensuring smooth operations and workflow. Coordinate with teachers and school management to schedule meetings and appointments.

Posted 1 month ago

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