Receptionist and telecaller

We are seeking a professional and experienced Receptionist to join our educational institution. The ideal candidate will have at least 5 years of experience, be presentable, possess excellent communication skills, and have good knowledge of telecalling. This role is critical in managing front office operations while ensuring a supportive and welcoming environment for students, parents, faculty, and visitors.

Key Responsibilities:

• Welcome and assist students, parents, faculty members, and visitors with courtesy, empathy, and professionalism.
• Handle incoming and outgoing calls, ensuring proper telecalling practices and providing accurate information.
• Manage appointments, queries, and communication flow between departments.
• Maintain an organized, clean, and student-friendly reception area.
• Assist students and parents with admission processes, enrollment, and general inquiries.
• Coordinate with academic and administrative staff to ensure smooth operations.
• Maintain records, reports, and databases with accuracy and confidentiality.
• Handle confidential information with discretion and integrity.
• Perform general administrative tasks such as data entry, document handling, and correspondence.

Qualifications & Skills:

• Graduation or above from a recognized university.
• Minimum 5 years of experience in a receptionist/front office role, preferably in an educational institution.
• Excellent verbal and written communication skills in English (knowledge of local languages is an advantage).
• Well-presented, approachable, and professional in demeanor.
• Good knowledge and practical experience in telecalling and customer handling.
• Proficiency in MS Office and basic computer applications.
• Strong organizational skills and ability to multitask effectively.
• Attention to detail and accuracy in record-keeping and reporting.

Personal Attributes:

• Friendly, empathetic, and student-oriented.
• Trustworthy, discreet, and capable of handling confidential information.
• Self-motivated, proactive, and solution-focused.
• Able to work independently while supporting a collaborative team environment.

Job Type: Full-time

Pay: ₹9,674.40 - ₹36,673.81 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person