Reception & Front Office Executive - Reputed Consulting Firm

Role Details

Experience 4 to 7 Years

Act as the first point of contact for visitors and callers. Attentive to undertake a range of other administrative tasks as identified by the head of administration.

Primary Responsibilities

Reception

• Greet client/guest entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Ensuring they sign in the visitors book and informing the relevant staff member of their arrival.
• Monitor and ensure that the reception area is kept tidy and projects a professional image.
• Check and sign for deliveries, before informing the relevant member of staff of their arrival. Deliveries by post or courier will include valuable items (cash, passports). Follow procedures and ensure security of valuables.
• Ensure all voicemail messages to main office number are taken and directed to staff members.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Administrative Support

• Check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy.
• Ensuring all meeting rooms, partner cabins, boardroom are kept tidy and stocked up with necessary logistics e.g. stationary, water etc.
• Provide logistical support to meetings held in the Board Room, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions.
• Ensure that the kitchens are well stocked with milk, sugar, tea and coffee.
• Collate and update staff lists, overseas offices and contact details regularly.
• Provide support to the admin manager and other members of the support team and contribute in best possible way for the effective functioning of office.

Key behavioral Attributes

• Cooperation -

  Role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Attention to Detail -

  Role requires being careful about detail and thorough in completing work tasks.

• Integrity

  - Role requires being honest and ethical.

• Dependability

  - Role requires being reliable, responsible, and dependable, and fulfilling obligations.

• Concern for Others

  - Role requires being sensitive to others' needs and feelings and being understanding and helpful on the job.