Quality Supervisor

2 - 5 years

4 - 6 Lacs

Posted:19 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Quality Team Leader/Supervisor

Key Responsibilities

  • People Management & Leadership:

  • Provide leadership, direction, and motivation to build and manage

    high-performing teams

    across different lines of business (LOBs).
  • Effectively deal with all levels of employees, stakeholders, and clients with a high level of maturity.
  • Quality & Process Management:

  • Drive initiatives to closure

    , including projects related to quality improvement.
  • Maintain a strong understanding of

    Transaction Quality functions

    , including the Handover, Startup, Manage, and Exit phases of a process transition.
  • Possess a good working knowledge of

    Transaction Quality systems, tools, and technologies

    .
  • Data Analysis & Reporting:

  • Exhibit

    excellent analytical, quantitative, and data handling skills

    to interpret data effectively.
  • Prepare

    presentations and client data

    using tools like PPT.
  • Communication & Collaboration:

  • Maintain

    excellent oral and written communication skills

    to manage all client and leadership communication.
  • Act as a

    process-oriented

    and organized individual with strong planning, decision-making, and prioritization skills.

Required Skills & Qualifications

  • Experience:

  • A minimum of

    one year of on-paper experience as a Quality Team Leader/Supervisor

    or in a similar team-handling role.
  • Must have prior

    collections experience

    within the

    BFSI industry

    .
  • Education:

  • A

    Graduate

    degree in any discipline is mandatory.
  • Skills:

  • Strong people management skills

    .
  • Excellent analytical, quantitative, and

    data interpretation skills

    .
  • The ability to

    drive initiatives and projects

    to a successful closure.
  • Exceptional communication and articulation skills.
  • Good working knowledge of

    Transaction Quality systems

    .
  • A basic knowledge of

    Six Sigma

    and statistical tools will be an added advantage.
  • Detail-oriented

    with strong organizational and presentation skills.

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