Quality Control - Team Member

The Loan Servicing Specialist Team Member is a key position within the Loans group. You are expected to deliver on specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office. Adhere to laid down QUALITY & QUANTITY SLA's. Support the secondary trading desk with trade booking and settlements. Liaise with other departments within the bank (front office, middle office, back office) as well as external contacts (Borrowers, other Banks, Trustees, etc.). Ensure timely follow-ups with the agent/customer for any missing notifications. Be the SME - serve as the first internal POC for all process-related queries and clarifications from the team members. Identify changes to processes and procedures to improve productivity and efficiency. Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners, and ongoing training of the existing team. Motivate and support the team members to meet their goals and objectives. Be self-motivated and flexible with working hours. Drive process improvements and other initiatives. Work effectively under pressure and high volumes. Obtain a Bachelor's degree in Finance or a related field or possess equivalent work experience. Accumulate a minimum of 12 months of experience in the Financial Services industry with a demonstrated track record of delivery. Develop the ability to understand business financial statements, cash flow capacity, and loans across various industries and business types. Demonstrate strong research, analytical, and comprehension skills with the ability to analyze large amounts of data. Exhibit outstanding client management, partnership building, leadership, and direct experience in dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Display effective communication, interpersonal, and analytical skills with the ability to work independently on multiple assignments. Gain a good understanding of the Financial Services industry, Loan Lifecycle, Investment Banking Products, and banking systems. Ability to build relationships with clients, internal partners, and peers. Ability to recognize issues or problems that need to be escalated. Domain Learning & Strong interpersonal & communication skills. Analytical thinking and problem-solving skills. Knowledge of product lifecycle / area product management.,