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Canam Consultants
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Quality Check Analyst

Quality Check Analyst

Canam Consultants

0 - 2 years

2 - 3 Lacs

chandigarh

Posted:1 week ago| Platform:

Apply

Skills Required

telecalling calling domestic calling outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Quality Check Analyst (Telecalling)

Location:

Job Responsibilities:

Monitor and evaluate telecalling calls to ensure quality standards
Identify gaps in communication and provide feedback to callers
Maintain call quality reports and performance records
Ensure scripts, process guidelines, and compliance rules are followed
Suggest improvements to enhance customer experience
Coordinate with team leads to improve overall call performance
Support training by highlighting common errors and best practices

Key Requirements:

Strong listening and analytical skills
Good verbal communication
Basic computer knowledge (MS Office)
Ability to identify errors and provide constructive feedback
Attention to detail

Perks:

Growth-oriented environment
Training and skill-development opportunities

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