Quality Auditor

Dear Candidate,

Greetings From "APEX SERVICES"

Designation- Assistant manager/deputy manager/auditor

Role- Quality auditor

CTC- upto-3.2 LPA + incentive + Other benefit

Roles and responsibility

1) Review and audit recorded calls between dealers and clients for order placements.

2) Ensure that calls are clear, complete, and accurately reflect the transaction being conducted.

3) Ensure compliance with financial regulations (e.g., SEBI) and internal policies.

4) Identify and report discrepancies or non-compliance issues.

5) Prepare and maintain detailed audit reports.

6) Collaborate with compliance teams to address any issues.

7) Ensure compliance with internal policies regarding call recording, order placement procedures, and communication with clients.

8) Conduct periodic quality checks on call recordings to identify patterns or trends of errors and non-compliance.

9) Recommend improvements in processes, training, or documentation based on audit findings.

10) Document findings of call audits, including any non-compliance or issues found during the review.

11) Prepare regular audit reports summarizing the compliance of dealers recorded calls.

12) Assist in training dealers regarding the importance of compliance in call recordings.

13) Provide guidance on best practices for ensuring proper order placement via calls.

14) Graduation is mandatory

apex.samidha@gmail.com