39 Quality Auditor Jobs

As a Quality Auditor at Fundamento, you will play a crucial role in monitoring, evaluating, and enhancing the quality of interactions handled by AI voice bots. Your main responsibilities will include: - Audit sample AI-handled calls to assess conversation quality, accuracy, and customer experience. - Identify any gaps, misinterpretations, or errors in conversations and propose actionable improvements. - Create clear and structured audit reports containing findings, insights, and recommendations. - Share audit reports with enterprise customers and work with internal teams to address identified issues. - Develop a deep understanding of the Fundamento platform, customer use cases, and enterprise needs. - Communicate recurring issues, bugs, and edge cases effectively to product and engineering teams. - Assist in testing new features and provide well-organized feedback. - Monitor and report key quality metrics for internal dashboards and client evaluations. - Continuously suggest process enhancements to boost bot performance and audit efficiency. Qualifications required for this role include: - Bachelor's degree in any discipline, with a preference for Engineering, Business, or related fields. - Strong attention to detail, analytical skills, and problem-solving capabilities. - Excellent communication skills in English; knowledge of Hindi or other Indian languages is a bonus. - Ability to create professional reports and deliver findings to enterprise customers. - Interest in conversational AI, customer experience, or QA processes. - Freshers with a demonstrated ability to learn quickly and a curious mindset are encouraged to apply. If you have any questions or need further information, feel free to contact meenakshi@fundamento.ai. Join Fundamento and be a part of shaping the future of AI-powered enterprise conversations. Work in a team where AI, strategy, and customer impact converge, driving real change for some of India's top financial institutions.,

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: Identify patterns, trends, and opportunities for improvement; generate regular quality reports with insights and recommendations. Calibration Sessions: Participate in and facilitate calibration sessions with team leads, trainers, and QA peers to ensure scoring consistency and alignment. NHT Sessions : Conduct NHT sessions for new hires. Coaching Support: Collaborate with team leaders and trainers to help design training or coaching interventions based on audit findings. Continuous Improvement: Contribute to the development and refinement of QA frameworks, scorecards, and auditing processes. Risk Identification: Flag high-risk or non-compliant interactions for immediate escalation and resolution. Feedback Loop: Ensure timely and constructive communication of audit results to relevant stakeholders. RCA, Quality sessions, dip checks, mock call certification, etc Required Skills & Qualifications: Proven experience as a Quality Analyst , QA Specialist , or Quality Auditor in a Customer Service or Collections environment Strong understanding of communication protocols, soft skills, and collection compliance standards. Familiarity with Quality tools and call monitoring systems (e.g., JIRA, Webitel, six sigma ,etc. Excellent analytical and critical thinking skills . Strong verbal and written communication skills with an eye for tone, empathy, and professionalism. High attention to detail and a passion for improving customer experience. Ability to manage and prioritize multiple audits in a fast-paced environment. Comfortable giving and receiving feedback constructively. Proficiency in using Excel, Google Sheets, dashboard, reports and presentation tools for reporting. Preferred Qualifications: Knowledge of collections regulations (e.g., DRA etc) and customer service best practices. Experience in a BPO, fintech, telecom, or utility industry is a plus. Familiarity with CRM system or similar. What We Offer: Competitive salary and performance bonuses Learning and development opportunities Dynamic work environment with a culture of feedback and continuous improvement

As a Quality Control Specialist in a high-pressure line environment, you will be responsible for ensuring that processes meet customer requirements and adhere to quality standards. Your expertise in defect analysis and process quality audit will be crucial in maintaining the integrity of the production line. Possessing a Quality Auditor (TS) certificate, you will be expected to apply your knowledge of FMEA, Control Plan, and PPAP in a systematic approach to drive continuous improvement. Effective communication skills will be essential in addressing internal customer complaints and resolving issues in a timely manner. Your attention to detail and commitment to quality will be key in upholding the standards of the foundry field.,

Medical Coding Auditor ED & E/M - Job in Chennai Medical Coding Auditor - ED & E/M Boost your career prospect as a Medical Coding - Quality Auditor with Medical Billing Wholesalers, one of the fastest-growing offshore medical billing companies. At MBW, normal is truly boring and provide you exciting opportunities to learn, and work with your customer to grow your career. Our remuneration is in line with industry standards along with attractive benefits. Explore Quality Assurance Jobs in Chennai with Medical Billing Wholesalers. Job Description Review the work performed by the Coders and document any quality issues Review the charts, production and quality related issues on various parameters. Participate in developing process documentation. Participate in maintaining our Quality Management System for ISO. Provide feedback and work with the training team to provide remedial training. Check the reports developed by Coders & Senior Coders. Adhere to MBW s information security guidelines. Be in the center of ethical behavior and never on the sidelines. Candidate Profile Should have worked as a Quality Auditor - Coding for at least 1 year with medical billing service providers. Good hands on experience in ED & E/M specialty. Should have at least 4 to 6 years of experience in Medical Coding. Certification Mandatory CPC / COC from AAPC. Should have very good knowledge in medical billing, medical coding and confident in process knowledge. Experience in the end to end Healthcare process/ Medical Coding audit. Adapting to new situation & challenges whenever required. Good communication & typing skills. Adhere to all company policies and procedures. Medical Coder/ Senior Medical Coder E&M FileField; MaxSize=100KB; Multiple; addText=Attach_your_Resume Thank you for submitting your resume! Our recruitment team would get back to you shortly.

URGENT HIRING Shift - Day Shift (Work from office Mon to Fri) Experience - 3 - 4 years of experience in Ob&Gyn, Pathology, Radiology, Surgery, Ambulance Coding, with certification and a minimum of 2 years in auditing. Required - Either experience in Ob&Gyn or Pathology experience is a must, along with E&M, Surgery experience. Skills - CPC certified (mandatory) Should be Quality oriented. Problem solving skills: Should have the ability to research and analyze data, draw conclusions, and resolve issues. Should read, interpret, and apply policies, procedures, laws, and regulations. Responsible production and delivery of quality services within the agreed turnaround time. Prepare and Maintain status reports. Preparing various process related documents & guidelines for better understanding for coding related issues. Providing trainings to new team members. ICD 10 CM knowledge required. Contributes to building positive team spirit. Good Communication: verbal and written.

As a Quality Auditor in the telecom industry, your primary role will be to ensure the quality of civil works at telecom sites including towers, shelters, foundations, and fencing. You will be responsible for conducting independent site audits and inspections to guarantee compliance with client specifications, IS codes, and safety standards. It will be crucial for you to identify and report any non-conformities (NCRs) while also recommending process improvements and corrective actions. Your responsibilities will include inspecting various civil components such as foundations, shelters, and earthing systems. You will need to verify the quality of materials like cement, steel, and concrete used in the construction. Maintaining detailed audit reports that include photos and findings will be essential, as well as following up on NCR resolutions and any necessary rework. Effective coordination with site teams and providing training to workers on quality standards are also part of your duties. This is a full-time, permanent position that offers benefits such as health insurance, paid sick time, and Provident Fund. The work schedule may involve day shifts, morning shifts, or rotational shifts based on project requirements. The ideal candidate for this role should have a minimum of 5 years of experience as a Quality Auditor in a similar field. If you thrive in ensuring the quality and compliance of civil works in a dynamic telecom environment, we invite you to apply for this opportunity. Please note that the work location for this position is in-person.,

As a Quality Auditor, you will be responsible for conducting quality audits on calls in Marathi/Hindi language at Koperkhairane, Navi Mumbai. Your primary role will involve providing feedback to agents based on the audit findings, conducting compliance and quality checks, and ensuring timely reporting. You will play a crucial part in driving continuous improvement by making recommendations and implementing improvement initiatives to enhance quality management processes. Your key responsibilities will also include strengthening the quality management framework to improve the overall quality delivery, ensuring efficient data management for all deliverables to be readily accessible without any delay, and participating in internal and external calibrations to ensure consistent scoring and feedback delivery approach. To excel in this role, you should have a minimum of 6 months of experience in a BPO/call center as a Quality Auditor. It is essential to have a strong understanding of the audit and coaching process, along with excellent verbal and written communication skills. Proficiency in MS Excel, PowerPoint presentations, and reporting knowledge is also required to effectively carry out your responsibilities. Join our team and contribute to maintaining high-quality standards while driving continuous improvement in our quality management processes.,

As a Quality Auditor, you will be responsible for conducting quality audits on calls in Marathi/Hindi and providing constructive feedback to agents. Additionally, you will conduct compliance and quality checks, ensuring timely reporting. Your role will involve driving continuous improvement by making recommendations and implementing strategies to enhance quality management processes and framework for improved service delivery. It is essential to ensure efficient data management for all deliverables, making them readily accessible without any delays. You will also participate in internal and external calibrations to maintain consistent scoring and feedback delivery approaches. To excel in this role, you should have a minimum of 6 months of experience in a BPO/call center as a Quality Auditor. Proficiency in understanding the audit and coaching processes is crucial. Strong verbal and written communication skills are necessary for effective feedback delivery. Additionally, hands-on experience in MS Excel, PowerPoint presentations, and reporting knowledge will be beneficial in executing your responsibilities effectively.,

Job Description: Boost your career prospects as a Medical Coding - Quality Auditor with Medical Billing Wholesalers, one of the fastest-growing offshore medical billing companies. At MBW, normal is truly boring and we provide you with exciting opportunities to learn and work with your customers to grow your career. Our remuneration is in line with industry standards along with attractive benefits. As a Quality Auditor - Coding, your responsibilities will include reviewing the work performed by the Coders and documenting any quality issues. You will also review charts, production, and quality-related issues on various parameters. Additionally, you will participate in developing process documentation and maintaining our Quality Management System for ISO. Providing feedback and working with the training team to provide remedial training, checking the reports developed by Coders and Senior Coders, and adhering to MBWs information security guidelines are also key aspects of this role. You will be expected to uphold ethical behavior at all times and never be on the sidelines. Candidate Profile: The ideal candidate should have a minimum of 1 year of experience working as a Quality Auditor - Coding with medical billing service providers. Good hands-on experience in ED & E/M specialty is required, along with 4 to 6 years of experience in Medical Coding. Certification in CPC / COC from AAPC is mandatory. A very good knowledge of medical billing, medical coding, and confidence in process knowledge are essential. Experience in the end-to-end Healthcare process and Medical Coding audit, ability to adapt to new situations and challenges, good communication and typing skills, and adherence to all company policies and procedures are also necessary. To apply for this position, please email your resume to our recruiting team at careers@medicalbillingwholesalers.com.,

As a Quality Auditor in the telecom industry, your role will primarily involve ensuring the quality of civil works at various telecom sites including towers, shelters, foundations, and fencing. Conducting independent site audits and inspections to guarantee compliance with client specifications, IS codes, and safety standards will be a key aspect of your responsibilities. Your keen eye for detail will help you in identifying and reporting non-conformities (NCRs) while also providing recommendations for process improvements and corrective actions. Your day-to-day responsibilities will include inspecting foundations, shelters, earthing systems, and other civil components to maintain high-quality standards. You will be required to verify the quality of materials such as cement, steel, and concrete to uphold the integrity of the structures. Keeping detailed audit reports complete with photographs and findings will be crucial, as you follow up on NCR resolutions and oversee any necessary rework. Additionally, you will play a pivotal role in coordinating with site teams and providing training to workers on quality standards to ensure consistency across projects. In addition to a challenging yet rewarding work environment, this position offers a range of benefits including health insurance, paid sick time, and Provident Fund contributions. The work schedule may involve day shifts, morning shifts, or rotational shifts based on project requirements. The ideal candidate for this role should have a minimum of 5 years of experience as a Quality Auditor in a similar industry. If you are passionate about maintaining quality standards in civil works within the telecom sector and thrive in a hands-on work environment, this full-time permanent position awaits you. Please note that the work location for this role requires in-person presence to effectively carry out the responsibilities outlined.,

As a Quality Auditor, you will be responsible for reviewing and analyzing support tickets to ensure they meet high standards of accuracy, completeness, and customer satisfaction. You will share audit reports with the operations team and provide feedback to individuals. Handling DSATs, complaints, and escalations raised by the end user on support tickets will also be part of your role. Identifying and suggesting service improvements and automation, as well as participating in quality-related and End User Feedback initiatives, are key aspects of this position. You will work within the Quality Assurance team in the Command Center, collaborating with EUSS Support Channels (TSD, OTS, TechPoint) operations, and other stakeholders to address user complaints and DSATs in a timely manner while prioritizing user satisfaction. This teamwork also involves sharing quality results with the TSD teams on a monthly basis and engaging in discussions to enhance quality standards. To excel in this role, you should have at least 3+ years of relevant experience in End User Services with a minimum of 1.5 years as a quality auditor. Excellent verbal and written communication skills are essential, along with the ability to conduct sessions on soft skills, provide coaching and feedback to analysts based on ticket analysis, and proficiency in presentation and public speaking. Critical thinking, decision-making, and familiarity with ITIL, Lean, MS Excel, PowerPoint, and Six Sigma (Green Belt / Yellow Belt) methodologies are desired qualifications. Your primary responsibilities will include ensuring support tickets meet accuracy and satisfaction standards, sharing audit reports, coaching analysts for improvement, analyzing audit trends, participating in calibration talks, tracking action item closures, presenting audit results during meetings, providing personalized feedback to agents, driving end-to-end communication between support teams and end users, suggesting service improvements and automation, analyzing recurring DSATs/complaints, managing escalations, tracking resolution timelines, and contributing to feedback enhancement initiatives like the RateUs survey redesign. Your dedication to quality and user satisfaction will play a crucial role in driving service improvement and maintaining high standards across the support operations.,

Perform quality audits to analyze quality of calls. Meet daily call audit targets. Identify areas of improvement and provide actionable steps to improve quality. Perform root cause analysis. Actively participate and provide inputs in calibration sessions. Provide coaching and high-impact feedback to customer care representatives. Enable customer care teams to constantly improve the end-user experience and delivery of service. Create and prepare quality reports showing error trends and other useful information. Take calls on a regular basis to stay updated with the process. Provide inputs to improve the quality process. Key Requirements More than 4+ years of experience in a similar role. Extensive experience of working in an international customer care team (voice). Ability to interact with stakeholders and customers globally. Understanding of the Audit the Auditor process. Excellent communication skills. Experience using quality audit forms. Working knowledge of MS Office. Willingness to learn the entire process and undertake production on a periodic basis. Graduation or 3 years Diploma is mandatory.

Walkin Drive For Sales Auditor- InfoEdge-Job Hai Date : 21st July (Friday) Timings: 9.30 am - 4.00 pm Venue: : ETT 9th Floor Sector 132 Noida. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Title : Senior executive, Sales Auditor Desired Experience : 2-5 years Required Educational Qualification : Graduate in any field Job Description Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. Partner with team leaders (TL) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/line of business (LOB) Identify and escalate any potential quality issues per defined process Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines. Drive quality initiatives, contests, and campaigns for the assigned span Work closely with the training department to align quality findings with training programs and sales development initiatives.

Position: Quality Auditor Location: Ghansoli Language Preference: Malayalam, Bengali, Telugu Overview: We re looking for a Quality Auditor to review dealer-client call recordings related to order placements on trading terminals. The role ensures adherence to SEBI regulations and internal policies, supporting the integrity of trading operations. Key Responsibilities: Audit recorded calls between dealers and clients for accuracy and compliance. Ensure calls meet clarity, completeness, and regulatory standards. Identify and report any discrepancies or non-compliance. Maintain detailed audit documentation and reports. Work with compliance teams to address issues. Conduct periodic quality checks to identify patterns or recurring issues. Recommend process improvements based on findings. Support dealer training on compliance and best practices. Qualifications: Experience in quality auditing or compliance (preferably in financial services). Good understanding of stock exchange operations and regulations. Strong attention to detail and analytical skills. Graduate degree.

Dear Candidate, Greetings From "APEX SERVICES" Designation- Assistant manager/deputy manager/auditor Role- Quality auditor CTC- upto-3.2 LPA + incentive + Other benefit Roles and responsibility 1) Review and audit recorded calls between dealers and clients for order placements. 2) Ensure that calls are clear, complete, and accurately reflect the transaction being conducted. 3) Ensure compliance with financial regulations (e.g., SEBI) and internal policies. 4) Identify and report discrepancies or non-compliance issues. 5) Prepare and maintain detailed audit reports. 6) Collaborate with compliance teams to address any issues. 7) Ensure compliance with internal policies regarding call recording, order placement procedures, and communication with clients. 8) Conduct periodic quality checks on call recordings to identify patterns or trends of errors and non-compliance. 9) Recommend improvements in processes, training, or documentation based on audit findings. 10) Document findings of call audits, including any non-compliance or issues found during the review. 11) Prepare regular audit reports summarizing the compliance of dealers recorded calls. 12) Assist in training dealers regarding the importance of compliance in call recordings. 13) Provide guidance on best practices for ensuring proper order placement via calls. 14) Graduation is mandatory Kindly reply with an updated CV at apex.samidha@gmail.com if you are interested in the mentioned Job Role, you can call also on 9005316681

About this opportunity: We invite you to embark on a remarkable career journey with Ericsson as part of Global team of SQA to secure Supplier Quality for antenna components, sub-assemblies and Finished Goods . What you will do: -Secure quality from suppliers on components, sub-assembly and Finished Goods for passive antennas in Indian ecosystem. -Running system- and process audits based on control plan, income inspection criteria, ISO-standards. - Escalating and mitigating risks according to requirements and specifications. - Secure supplier capability and contract compliance by performing Supplier Process Qualifications. - Regularly execute audits and assessments at supplier premises or virtually. - Develop and deliver quality trainings to educate individuals about the tools and industry practices essential to our supplier qualification process. - Establish and maintain supplier governance through proactive quality activities. - Ensure clear communication and report on expectations, processes, and instructions to all relevant stakeholders. - Develop and maintain effective strategies and processes to boost Ericssons supplier quality endeavours. The skills you bring: -Technical background in telecommunication industry. -Specific knowledge in ISO 9001. -Specific knowledge as quality auditor and deep knowledge in antenna production and testing - Audit and Assessment. - Supplier Performance Management. - Supplier Mgmt (performance/governance). - Supply Chain and Supply Process. - Communication. Primary country and city: India (IN) || Gurgaon Req ID: 769640

Join our Team About this opportunity: We invite you to embark on a remarkable career journey with Ericsson as part of Global team of SQA to secure Supplier Quality for antenna components, sub-assemblies and Finished Goods . What you will do: -Secure quality from suppliers on components, sub-assembly and Finished Goods for passive antennas in Indian ecosystem. -Running system- and process audits based on control plan, income inspection criteria, ISO-standards. - Escalating and mitigating risks according to requirements and specifications. - Secure supplier capability and contract compliance by performing Supplier Process Qualifications. - Regularly execute audits and assessments at supplier premises or virtually. - Develop and deliver quality trainings to educate individuals about the tools and industry practices essential to our supplier qualification process. - Establish and maintain supplier governance through proactive quality activities. - Ensure clear communication and report on expectations, processes, and instructions to all relevant stakeholders. - Develop and maintain effective strategies and processes to boost Ericssons supplier quality endeavours. The skills you bring: -Technical background in telecommunication industry. -Specific knowledge in ISO 9001. -Specific knowledge as quality auditor and deep knowledge in antenna production and testing - Audit and Assessment. - Supplier Performance Management. - Supplier Mgmt (performance/governance). - Supply Chain and Supply Process. - Communication. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Gurgaon Req ID: 769640

Ecowiser is looking for Manager Renewable Energy Projects to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes. Apply subject expertise to support operations, planning, and decision-making. Utilize tools, analytics, or platforms relevant to the job domain. Ensure compliance with policies while improving efficiency and outcomes.

Multiple Medical Coding Auditor level openings in following specialties at Advantum Health Pvt Ltd, Hyderabad. HCC Same Day Surgery Coding E&M ED with Infusion Pharmacy Home Health Gastro Surgery Ortho Surgery IPDRG Should have experience of atleast 6 years in any of the above specialties. Should have experience of atleast 1 year as QA in any of the above specialties Should have valid coding certification Dayshift and Work from office Ph:9177078628, 8247410763, 9059683624 #Address: Advantum Health Private Limited, Cyber gateway, Block C, 4th floor Hitech City, Hyderabad. Location: https://www.google.com/maps/dir//Advantum+Health+India,+CYBER+GATEWAY,+4th+Floor,+Block+C+Wing+2,+Phase+2,+HITEC+City,+Hyderabad,+Telangana+500081/data=!4m6!4m5!1m1!4e2!1m2!1m1!1s0x3bcb930059ea66d1:0x5f2dcd85862cf8be?sa=X&ved=1t:57443&ictx=111 Follow us on LinkedIn, Facebook, Instagram Advantum Health LinkedIn Page: https://www.linkedin.com/showcase/advantum-health-india Advantum Health Facebook Page: https://www.facebook.com/profile.php?id=61564435551477 Advantum Health Instagram Page: https://www.instagram.com/reel/DA8hHRWOIyW/?igsh=MXN6dXoxcXAwYjF0MQ==

[{"Salary":"10 K+","Posting_Title":"Project Quality Auditor" , "Is_Locked":false , "City":"Areekode" , "Industry":"Education" , "Job_Description":" ASSOCIATE PROJECT QUALITY AUDITOR As an Associate Project Quality Auditor, you will play a vital role in ensuring the overall quality and success of our projects. Your responsibilities will include evaluating the performance of Client Relations Officers (CROs), assessing tutor effectiveness, monitoring content quality, and analysing Project Key Performance Indicators (KPIs). You will contribute significantly to maintaining and elevating the quality standards across various facets of our educational endeavours. RESPONSIBILITIES: Develop and implement a comprehensive assessment framework to evaluate the performance of Client Relations Officers. Regularly assess client interactions, including parent meetings, class interventions, and feedback calls, to ensure quality service delivery. Evaluate the proficiency and effectiveness of tutors in delivering educational content, ensuring alignment with educational objectives. Implement strategies to maintain alignment between tutors and educational standards, fostering a conducive learning environment. Establish procedures for evaluating the quality of educational content and collaborate with content creators to ensure alignment with curriculum objectives. Monitor Project KPIs to gauge project success and quality, collaborating with project teams to identify areas for

Job description Quality Auditor - Claims Adjudication Location : Navalur,Chennai Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 3-8 years of excellent knowledge on client specifics and experience in all types of Claims Adjudication. Good experience in Quality team handling. Perform quality review of claims based on the documentation provided by client to ensure claim output meets all customer specifications Collects all findings during the audits and perform effective root cause analysis along with examiners & ops supervisors Generate multiple level of analysis from the audit findings and identify opportunities to improve overall process Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Conduct 1-0-1 coaching / feedback on specific error scenarios Provide suggestions to Trainer and Ops on the slow performers who needs additional coaching / re-training on specific areas Tracks all feedback from client and provide constructive information to agents during daily quality team huddle Participates in client knowledge calibration exercise Understanding Client P&Ps and auditing documents / claims based on instruction guidelines. Record audit findings and prepare audit reports and circulate quality dashboard Organize ILP review meeting and quality briefings to update associates on any quality issues Analyze internal/client feedback and respond with details Handling Feedback sessions efficiently. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.

Visual Quality Auditor-Marketplace Position Summary: The executive will enhance the Catalog experience with constant analysis and improvisations based on international and Indian Fashion trends. To have constant touch base with sellers for catalog improvisations and create a roadmap for the same to enhance the overall Catalog quality to ensure our commitment to WYSIWYG (What you see is what you get) and adherence to our top notch Catalog experience for customers. Roles responsibilities Checking and analysing the quality of the image in terms of styling, photography and editing keeping the market trends in mind Sharing real time feedback and Co-ordinate with brand and implement catalog changes based on imagery, content and sizing as per market trends. Update MIS and share analysis reports with external and internal stakeholders. Identify the scope of process improvement and implement a project on the same Desired Skills and Experience Deep understanding of fashion attributes and trends Knowledge of different imagery-related parameters Attention to detail and the ability to identify gaps Awareness of Imagery guidelines as per Myntra standards and latest e-commerce trends. Should have the ability to come up with a solution/suggestion for improvement at the process level. Advanced Excel skills (Navigating through large data sets, VLookup, Pivot, Data representation on Excel) Good Verbal and Written communication Excellent management and presentation skills Should be updated with the international and Indian fashion trends. Must be Data-Driven. Can be from Fashion Institute (NIFT preferred but not mandatory) or with relevant experience from fashion ecommerce. " Who are we Myntra is India s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we ve always believed in disrupting the ordinary. We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We re bold in our thinking, agile in our execution, and collaborative in spirit. Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in. We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Outpace Consulting Services is seeking a Quality Lead with expertise in International Voice processes, specifically within the ANZ Utilities industry , for a leading ITES company. This pivotal role involves maintaining and enhancing the accuracy and efficiency of customer interactions by conducting thorough quality checks on calls, identifying process gaps, and implementing corrective actions. You'll provide essential coaching and training to the team, ensure compliance with service standards, and drive continuous improvement to optimize overall performance and client satisfaction. Key Responsibilities: Quality Assurance & Monitoring: Conduct comprehensive quality checks by listening to live or recorded calls, ensuring compliance with internal policies, customer satisfaction metrics, and regulatory standards. Evaluate calls based on tone, professionalism, resolution effectiveness, and communication clarity. Feedback & Coaching: Complete the feedback loop for all team members, ensuring verbal feedback is delivered and actioned to drive continuous improvement. Take huddles/briefs for the team and work to bridge knowledge gaps. Reporting & Analysis: Prepare and share daily/weekly reports with detailed analysis and results. Identify trends and factors important to clients, recommending process improvements. Compliance & Calibration: Ensure quality checks adhere to the quality plan. Conduct cross-calibration with clients to identify and resolve process gaps. Issue & Customer Experience Management: Handle customer complaints, ensure customer-based quality parameters are measured and tracked, and manage ownership of issues to enhance overall customer experience. Process Improvement: Apply Lean & Six Sigma practices to resolve ongoing issues and ensure the privacy of customer-related information/assets. Required Qualifications: Experience:8+ years of overall experience in a service industry setting. Minimum 4 years of mandatory experience working as a Quality Auditor. 1+ year of prior experience in Customer Service & Operations Management within the ANZ Utilities Industry . Proven experience in managing ownership of issues and overall customer experience. Skills: Strong Communication & Analytical Skills. Attention to Detail, Empathy, and strong Relationship Building skills. A quick learner with a global overview of company operations. Ability to multitask effectively. Education: Any Graduate. To Apply: WhatsApp Hi to +91 9151555419 . Then, click Start to apply, fill in your details, select Other for location, and use Job Code #300 for Kolkata.

Hi All, We infinx healthcare hiring Quality Analyst for our AR department, interested candidates can apply via jeeviya.s@infinx.com.Please find the JD below. JD: Minimum 4 yrs experience in denial management is must. 1yr experience in quality department is mandate Notice period accepted, immediate joining is an added advantage. Night Shift - work from office - Hyderabad. Regards, HR Team.

Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep up-to date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Shift Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for at least 9 -12 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for at least 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills Perks: Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth