4.0 - 8.0 years

0 Lacs

haryana

On-site

The Conversation Quality Assurance (QA) role involves testing and validating conversational AI systems to detect issues like misinterpretations, incomplete responses, or errors. By improving user satisfaction through user-centric testing methodologies, you will contribute significantly to enhancing user expectations and preferences. This position is currently a 12-month fixed-term role with the potential for extension as the role evolves. Key Responsibilities: - Review HR Bot interactions to evaluate response quality, tone, and relevance. - Identify errors, misunderstandings, and subpar user experiences in conversations. - Categorize conversations based on outcome, intent accuracy, and sentiment. - Address content knowledge gaps. - Collaborate with the Product Owner to propose enhancements to language, structure, or logic. - Contribute to the creation of QA & engagement reports and internal documentation. Experience & Qualifications: - 4-6 years of experience in the digital service industry. - Background in digital/delivery experience or achieving digital outcomes. - Proficiency in using spreadsheets, dashboards (Tableau, SQL, Excel). Qualification Requirements: - Tertiary qualification(s) preferred, ideally in a financial, business, or marketing-related discipline.,

Posted 1 week ago

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Quality Auditor Apex Services. Hiring For One of the leading broking firm

1.0 - 3.0 years

0 - 0 Lacs

navi mumbai

On-site

Dear Candidate, Greetings From "APEX SERVICES" Designation- Assistant manager/deputy manager/auditor Role- Quality auditor CTC- upto-3.2 LPA + incentive + Other benefit Roles and responsibility 1) Review and audit recorded calls between dealers and clients for order placements. 2) Ensure that calls are clear, complete, and accurately reflect the transaction being conducted. 3) Ensure compliance with financial regulations (e.g., SEBI) and internal policies. 4) Identify and report discrepancies or non-compliance issues. 5) Prepare and maintain detailed audit reports. 6) Collaborate with compliance teams to address any issues. 7) Ensure compliance with internal policies regarding call recording, order placement procedures, and communication with clients. 8) Conduct periodic quality checks on call recordings to identify patterns or trends of errors and non-compliance. 9) Recommend improvements in processes, training, or documentation based on audit findings. 10) Document findings of call audits, including any non-compliance or issues found during the review. 11) Prepare regular audit reports summarizing the compliance of dealers recorded calls. 12) Assist in training dealers regarding the importance of compliance in call recordings. 13) Provide guidance on best practices for ensuring proper order placement via calls. 14) Graduation is mandatory Kindly reply with an updated CV at apex.samidha@gmail.com if you are interested in the mentioned Job Role, you can call also on 9005316681

Posted 2 months ago

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