Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in karnataka
>
Accenture in India
>
Quality Auditing Analyst

Quality Auditing Analyst

Accenture in India

3 - 7 years

0 Lacs

karnataka

Posted:23 hours ago| Platform: Shine logo

Apply

Skills Required

sales operations sales enablement analytical skills customer service orientation interpersonal skills technical proficiency business acumen sales forecasting excellent communication skills attention to detail crm proficiency sales process knowledge establishing strong client relationship managing multiple stakeholders adaptable flexible collaboration interpersonal skills problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Auditing Analyst at Accenture, you will play a crucial role in transforming sales operations to become a future-ready and digital B2B revenue engine. Your responsibilities will include backend sales operations, maintaining and creating sales reports and dashboards, as well as equipping sales teams with the right content, training, and data to drive sales activity. To excel in this role, you should possess excellent communication skills, strong analytical abilities, attention to detail, and a customer service orientation. Your interpersonal skills will be essential in providing constructive feedback and coaching agents effectively. Technical proficiency, CRM expertise, sales process knowledge, business acumen, and sales forecasting abilities will also be valuable assets in this position. As a Quality Analyst, you will be tasked with monitoring and evaluating customer interactions across various channels such as calls, emails, and chats to ensure adherence to established quality standards. Your key responsibilities will include quality monitoring, data analysis, feedback and coaching, calibration meetings, quality standard development, auditing and compliance, training support, issue escalation, compliance oversight, collaboration with sales teams, and sales data analysis. Your role will involve analyzing call metrics and trends, providing feedback to agents, participating in quality calibration sessions, developing quality standards, conducting audits, collaborating with training teams, monitoring sales activities for compliance, and working closely with sales managers to implement quality initiatives that align with sales goals. By leveraging your skills and expertise in quality analysis, you will contribute to enhancing customer experience, optimizing service delivery, and driving sales performance. Join us at Accenture and be part of a global professional services company that values technology, innovation, and human ingenuity.,

More Jobs at Accenture in India

Application Developer

Ahmedabad, Gujarat, India

5 - 5 yrs

Salary: Not disclosed

GN SC&O - S&P – Business Solutions – Analyst

Hyderabad, Telangana, India

1 - 2 yrs

Salary: Not disclosed

Trust & Safety New Associate

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Performance Engineer

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Application Developer

Hyderabad, Telangana, India

3 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Quality Auditing Analyst