Quality Assurance / Travel Sales

As a Quality Assurance Specialist in the travel industry, you will be responsible for developing, implementing, and managing processes to ensure operational performance aligns with customer satisfaction. Your role will involve setting quality standards and parameters, coordinating testing processes, and conducting mystery calls to maintain accurate and consistent information delivery to customers. Additionally, you will oversee and audit all tickets issued through GDS portals and Amadeus. In this position, you will be expected to identify and analyze issues, bugs, defects, and other problems as they arise, recommending and facilitating solutions. Providing clear insights into performance drivers, you will offer recommendations for process improvements based on customer experience and feedback. You will design quality rules and guidelines to enhance team performance and conduct calibrations and meetings with both managerial and non-managerial teams to ensure system stability. As part of your responsibilities, you will deliver presentations and business simulations to new hires, sharing your expertise and knowledge in the field. The ideal candidate for this role should have a minimum of 1 year of experience in a similar position, be proficient with Amadeus and related software, and possess familiarity with ticketing systems like Amadeus. Knowledge of CRM systems techniques is also required. Strong communication, interpersonal, organizational, and time management skills are essential for success in this role. Furthermore, you should demonstrate excellent attention to detail, analytical thinking, and problem-solving abilities. This is a full-time position that involves working night shifts and requires an in-person presence at the designated work location. If you are passionate about quality assurance in the travel industry and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.,