Quality Assurance Specialists

Description

• To manage workload/ volumes and delivery expectations as per business requirement
• To develop a sound understanding of the business process the reviews are conducted for.
• To maintain and update the centralised inbox and tracking database regularly
• To maintain detailed records of communication with all parties, including changes being made on the
• Extreme focus on quality with the understanding of the financial/legal implications
• To draw Leadership attention to anomalies within the process
• Active participation in all interactions (Team huddles, stakeholder discussions, etc.)
• To work within the regulatory requirements as needed within the organisation
  

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Influencing Stakeholders
• Adapting to Change
  

Skills

• Good verbal and written communication skills
• Logical thinking skillset is a must
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to prioritize and organize tasks, work within stiff timelines
• Ability to work independently and as part of a team
• Extreme competence in comprehension
• Intermediate level for MS-Office Suite
  

Knowledge

• Knowledge of Insurance Products and Brokerage business.
• Prior experience working in a quality environment
  

Qualifications

Qualifications: