Job
Description
Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This involves quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. The role includes the development and execution of Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities: - Support the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality - Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance - Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner - Assist in quality testing for business function quality control and transformation lead quality control post completion of an activity/process - Develop and execute Monitoring and Testing for controls, including control design assessment, operational effectiveness design for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools - Report on quality control outcomes and control effectiveness to top management and relevant stakeholders - Understand the Citi Risk & control framework and the fundamentals of Risk Management - Assist teams in the end-to-end monitoring of controls as defined in the Risk Management policy - Participate in strategic initiatives for control performance enhancements - Analyze documentation and processes in leadership meetings to ensure proper addressing of risks and control points - Participate in Control & Monitoring Design Assessment (CMDA) meetings - Identify any monitoring breaks and suggest enhancements - Assess risks when making business decisions with consideration for the firm's reputation and compliance with applicable laws, rules, and regulations - Supervise teams effectively and ensure accountability for maintaining standards Qualifications: - Minimum of 7+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Strong knowledge in the development and execution of controls - Proven experience in control-related functions in the financial industry - Experience in implementing sustainable solutions and improving processes - Understanding of compliance laws, rules, regulations, and best practices - Familiarity with Citi's Policies, Standards, and Procedures - Strong analytical skills to evaluate complex risk and control activities and processes - Excellent verbal and written communication skills, with the ability to engage at the senior management level - Strong problem-solving and decision-making skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Education: - Bachelor's/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,
