Quality Assurance Monitoring and Testing Group Manager

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes performing quality testing for business function quality control and transformation lead quality control post completion of an activity/process. You will develop and execute Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, monitoring & testing tools, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities: - Provide leadership and direction through a large team of professionals and/or junior managers. - Drive optimization and efficiencies in projects. - Assist management in guiding decisions that align with business objectives. - Ensure quality, completeness, and accuracy of the implementation of the Control Framework. - Lead the assessment of activities and processes to strengthen risk management quality. - Conduct routine testing of internal activities and processes to ensure adherence to quality standards and identify areas of risk or non-compliance. - Review stakeholder/client feedback and respond to any quality assurance complaints or issues promptly. - Support quality testing for business function quality control and transformation lead quality control. - Oversee Monitoring and Testing for controls, including design assessment and operational effectiveness. - Report on quality control outcomes and control effectiveness to top management and stakeholders. - Apply regulatory guidance specific to quality assurance and monitoring/testing lifecycle. - Assess risks when making business decisions while safeguarding Citigroup, its clients, and assets. Qualifications: - 10+ years of experience in operational risk management, compliance, audit, or control-related functions in the financial services industry. - Ability to identify, measure, and manage key risks and controls. - Track record leading Control related projects and programs. - Strong attention to critical details with the ability to see the big picture. - Comprehensive knowledge of Citis businesses, functions, and their risk profiles. - Ability to develop and implement strategy and process improvement initiatives. - Expert knowledge in the development and execution of controls. - Proven experience in control-related functions in the financial industry. - Strong leadership, decision-making, and problem-solving skills. - Excellent communication skills to engage and inspire stakeholders. - Bachelor's/University degree, Master's degree preferred. If you are a person with a disability and need a reasonable accommodation to use Citigroup's search tools and/or apply for a career opportunity, review Accessibility at Citi.,