Quality Assurance Lead

Role: Assist in quality assurance processes to maintain standards and compliance. Support the implementation and monitoring of business excellence initiatives to improve operational efficiency and performance.
Key Responsibilities

• Process Management: Ensuring projects are Defining, documenting, and implement quality processes and procedures. Ensure strict adherence to established standards and methodologies.
  • Performance Monitoring: Define and monitor project and organizational KPIs. Analyze data to identify trends, pinpoint areas for improvement, and create actionable insights for project teams and leadership.• Compliance & Frameworks: Champion and ensure compliance with industry quality frameworks, including CMMi and ISO 9001.• Analytics & Reporting: Utilize data analytics tools, with a strong preference for Power BI, to create detailed reports and dashboards that provide visibility into quality performance.• Risk Management: Conduct proactive process reviews and audits to identify potential risks and establish early warning systems to mitigate issues before they impact project delivery or quality.• Continuous Improvement: Proactively identify process gaps and opportunities for improvement. Drive initiatives to enhance efficiency, reduce defects, and improve overall project quality.• AI Integration: Explore and leverage AI tools and technologies to automate quality processes, predict potential issues, and enhance data analysis capabilities.

Required qualifications to be successful in this role
Qualifications

• Experience: 8-10 years of experience in a quality assurance or quality management role within a software services company.
  • Expertise: Proven experience in process definition, KPI definition, monitoring, and analytics.• Certifications: Knowledge and practical experience with CMMi and ISO 9001 frameworks is essential.• Technical Skills: Strong proficiency in data analysis and reporting tools, particularly Power BI. Exposure to AI/ML concepts and applications is a significant plus.• Soft Skills: Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams and influence change