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Quality Assurance Coordinator

Quality Assurance Coordinator

Gartner for HR

1 - 3 years

3 - 5 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

quality assurance coordinator quality lead usage quality standards manager quality assurance quality check sales lead hr crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

Gartner Digital Markets (GDM) supports the technology needs of small and medium-sized businesses. GDM comprises four brands - Software Advice, Capterra, GetApp and UpCity - who are the leaders in helping small businesses select the right software and services. For candidates exploring the technology space for their next opportunity, GDM can offer the excitement of working for a startup, balanced by the stability of a large established organization and the opportunity to be on the front lines of innovation in a company that is growing and transforming.

The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: the quality of our leads. Youll review leads before they re sent to vendors and a sampling of advisors calls to make sure they re doing it right from step one to the finished product. This is a role supporting a US based team so you ll need to have flexibility in your working hours.

What you ll do:

Listen to and score recorded calls. Our advisors call thousands of businesses each day and help hundreds in the process. Youll review a sampling of them to make sure were delivering high quality leads
Proofread and enhance the notes for all the leads we send to our partner software vendors. Rigorously work to improve lead quality and find opportunities to maximize revenue.
Coordinate with your QA teammates to ensure our quality standards are executed consistently and accurately.
Learn the ins and outs of all the software markets we review. Trust us, there s a lot to learn.

What you ll need:

Minimum a graduate with 1-3 years of experience in the Quality Assurance or content space
Preferred experience in Call quality check, audio reviews, sales lead review, proofreading, editing and teaching.
Experience working in Excel and CRM tools
Strong spoken and written english communication skills
A passion for efficiency . When our leads are high quality, our clients are happy. You ll help keep them that way while reviewing a high volume of leads.
Accountability. You ll make sure that everything is perfect before our leads are sent out and that all of our software advisors are following our call flow.
Attention to details . We win when our clients win. You pay attention to the details and spot missed opportunities before the lead is out the door.
A love of feedback . Everyone has room for improvement. You ll point out the opportunities for improvement as well as things our advisors are doing well.

Who you are:

Has an ear and eye for details. You understand how to listen actively and pay attention to the details. No mistakes are slipping by you.
Takes pride in their work . You hold yourself to a high standard and won t accept less than the very best work from yourself and your coworkers.
A quick learner. There s going to be a ton to learn right off the bat. We re looking for someone with the smarts to learn our software markets in record time.
Is comfortable with repetitive work . You thrive on owning a task and being the best at it.

Who are we

What makes Gartner a great place to work

What do we offer

Ready to grow your career with GartnerJoin us.

Job Requisition ID:103501

Gartner Applicant Privacy Link: https: / / jobs.gartner.com / applicant-privacy-policy

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Quality Assurance Coordinator