Quality Assurance Banking Operations

Good Understanding of Banking Operations in General
US Banks experience in Onboarding & Knowledge of US regulations related to Client Onboarding. Knowledge in Client Onboarding functions related to Quality Check: Documententation Review, DDA Setup in Core Banking, KYC review, Product Activation (Payments/Treasury product knowledge prefered) & Maintenance activities Experience in performing quality Checks on Payments/Treasury product knowledge prefered related to Onboarding & Maintenance such as ACH, Wires, Lockbox, RDC, Fraud Services & Other Cash products. Processing Payment/Treasury Setup & Servicing for customers - Product enablement, Limit setup, CCY setup, Approval setup, SSI setup, Account linkage & Adhoc requests related to account/product setup....etc (Maker function) Quality Check Experience related to processing and researching of account related queries from customers Daily queue management of moderate to complex requests May act as a point of escalation and responsible for knowing proper escalation channels for issues Accountable for performing assigned functions with limited supervision efficiently and ensuring all regulations, procedures, and polices are adhered to Helps to ensure the day- to -day functions are executed effectively according to policies and procedures Act as a first line of defense by addressing flags raised by transaction system. Adhering to bank policies, procedures, legal and compliance Assist the Makers in ensuring that adequate operations controls are implemented and risks are mitigated

Roles and Responsibilities :

• Onboard new clients by verifying their identity, ensuring compliance with regulatory requirements, and conducting thorough KYC checks.
• Manage client relationships through regular communication, issue resolution, and quality control checks to ensure high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex issues related to loan processing, payment collection, and account maintenance.
• Conduct regular audits and reviews to identify areas for improvement in the onboarding process.

Job Requirements :

• 2-9 years of experience in banking or finance industry with a focus on lending operations or client onboarding.
• Strong understanding of DDA (Data Data Analysis) principles and ability to analyze data effectively.
• Experience working with RDC (Remote Deposit Capture) systems is an added advantage.