Quality and Training Lead - OP Medical Coder

Job Description

Greetings from Shearwater Health !!!! Job Title: Quality and Training Lead (CPC/CCS Certified) Department: Medical Coding Industry: Healthcare Experience Level: 3-5 Years Job Type : On-site Shift : Mid Shift Location: Shearwater Health - 3rd Floor, We works, Olympia cyberspace, Arulayiammanpet, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032. CONTACT HR : Deepthi Sai - 9944611634 / dsai@swhealth.com Preferably looking for Immediate joiners !!! ** Interested candidates can share your updated resume and CPC/CCS license (Active license is mandatory) on email to dsai@swhealth.com to proceed further with your application. Subject on Email: Application for QAT Lead Full Name: Phone Number: Email ID: Highest Educational Qualification: Active License: (CPC/CCS) Address: Total year of experience: current Organisation: Key skills: (Eg: ED/ EM /SDS) Current CTC: Expected CTC: Notice period: Last working day (If applicable): Role Summary: The Quality and Training Lead is a hands-on expert responsible for executing and overseeing quality assurance and training functions within the medical coding team. This dual-role professional ensures high coding accuracy, delivers impactful training, and drives process improvements in alignment with client standards and operational goals. Key Responsibilities: Quality Assurance: Perform regular coding audits, identify trends and error patterns Document findings and provide direct feedback to coders Collaborate with operations to implement corrective actions Participate in calibration meetings and client quality discussions Training: Design and deliver New Hire Training and ongoing learning sessions Develop engaging training materials for both in-person and virtual formats Conduct learning assessments and provide follow-up coaching Participate in client trainings and ensure alignment with standards Operational Support: Generate and share quality/training reports and updates Support cross-functional projects and ensure adherence to SLAs Act as a subject matter expert for coding quality and education. Key Competencies: Strong communication, client focus, and collaborative mindset Skilled in quality tools, process improvement, and training delivery Analytical with attention to detail and a commitment to excellence Ethical decision-making and compliance-driven Qualifications: Required: Certified Coder (CPC, CIC, COC, CCS, CRC, etc.) AAPC or AHIMA Minimum 3+ years of medical coding experience Minimum 2+ years in a QA or Training capacity Preferred: Advanced knowledge of client-specific coding processes Strong organizational, analytical, and interpersonal skills Proficiency in MS Office (Excel, Word, PowerPoint) Excellent English communication and facilitation skills