Quality and Process Excellence Lead

Position: Deputy Manage

Band:B3

Voice/ Non-Voice: Non Voice

Shift:Mostly General Shift, but require flexibile working as per business requirement

Qualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute)

Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall Experience

Experience Breakup:

• Quality / Process Excellence/ Consulting
• Preferably Trust & Safety/ Content Moderation experienc
  

Essential Hiring Skills:

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
• Change management skills & Facilitation Skills
• Problem Solving tools / analytical skills
• Exposure to ISO, CMMi or COPC will be added advantage
• Consulting experience in Shared Services Set up/BPO space is desirable
• Excellent Interpersonal and leadership skill
  

Good to have Hiring Skills:

• Program management & change management
• Problem solving tools/ analytical skills
• Excellent communication / interpersonal, facilitation skills
• High energy level, confident, assertive and team player
  

Responsibilities:

• Responsible for driving quality initiatives for Wipro / Client Accounts.
• Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes
• Leveragebusiness optimization & innovation tools & application forprocess re-engineering
• Benchmarkingprocesses, Mgmt dashboard set up & building the best practices repository.
• Changeplanning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
• Facilitating workshops, remote groups and leading process diagnostic for articulationof process issues and solution formulatio
  

Location: Hyderabad