Quality Analyst (Travel Process)

As a Quality Analyst at our company, your role will involve developing, implementing, and managing processes to ensure that operational performance meets customer satisfaction. You will be responsible for identifying and setting appropriate quality standards and parameters for the P&P. Additionally, you will coordinate and participate in the testing processes, including performing mystery calls to ensure accurate and consistent information delivery to the customers. Key Responsibilities: - Oversee and audit all tickets issued through our GDS portals & Amadeus. - Identify and analyze issues, bugs, defects, and other problems, recommending and facilitating solutions. - Provide clear insight into performance drivers. - Give recommendations for process improvements based on customer experience and feedback. - Design quality rules and guidelines to achieve the highest performance with team managers. - Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability. - Conduct presentations and business simulations with new hires. Qualifications Required: - 1 year of experience in a similar role. - Proficient with Amadeus & related software. - Familiar with ticketing systems, specifically Amadeus. - Aware of CRM systems technique. - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills. - Strong analytical and problem-solving skills. Please note that this is a full-time position that requires in-person work at our Mohali location. If you are interested in this opportunity, please speak with us at +91 7743059799.,