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Teleperformance (TP) logo

Quality Analyst

1 - 6 years

1 - 5 Lacs

Mumbai, Goregaon, Mumbai (All Areas)

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quality Audit Root Cause Analysis 7Qc Calibration Call Audit QC Tools Root Cause Call Monitoring RCA Six Sigma Feedback Call Calibration Quality Quality Tools Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation- Quality Analyst Location- Malad West Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. Interested candidate can connect for further information- Simran Rana- 9137514621 or can mail resume on simran.rana1@teleperformancedibs.com

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Teleperformance (TP)
Teleperformance (TP)
www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer

  • Jean-Michel Caye

    Chief Financial Officer

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