Quality Analyst - Team Lead, International Voice Process

IntouchCX

2 - 4 years

6 - 8 Lacs

hyderabad

Posted:9 hours ago| Platform:

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Skills Required

quality assurance international voice process bpo international process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualifications:

Bachelors Degree or Diploma in
Science, Engineering, Computers, Statistics
,
MBA
, or a related field
23 years
of experience in a
Quality Assurance (QA)
role
Minimum 1 year
in a
Team Lead
or
supervisory
capacity
Proven ability to manage QA operations and lead cross-functional teams
Strong
Excel
and
Google Sheets
proficiency
Excellent
verbal and written communication
skills, including
presentation
capabilities
Highly
organized
with strong
time management
and the ability to
multitask under pressure
Comfortable interacting with employees at
all levels
and from
diverse backgrounds
Experience managing relationships across multiple departments

Responsibilities:

Thoroughly investigate escalated issues and collaborate with the Team Lead to deliver
coaching opportunities
Support QA strategy and
team management efforts
across operational departments
Build and maintain strong working relationships with
Training
,
HR
, and other support teams to meet performance metrics
Track and report
operational statistics
,
QA insights
, and
financial/efficiency data
Deliver presentations and updates to stakeholders, including risks, issues, and action plans
Assist or lead training initiatives for
new quality specialists
, as needed
Drive continuous improvement and help maintain high team performance and service quality

Please send your resumes to prasanna.laxmi@intouchcx.com

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