Quality Analyst

8-10+ years of Hands-on experience in QA and Testing Highly skilled in testing best practices and below areas Test Planning Test Case Designs SIT Usability Testing Acceptance Testing Black Box / White Box Testing Regression Testing Customer Interface SIT / UAT, Managing defect evaluation / resolution process Understanding of SIP Technical skills required: HP ALM (Application Lifecycle Management) & Jira Manage Test plan / Test design Defect tracking management Requirements traceability Monitor quality across releases and cycles Cyara Tool Regression testing Automation VoIP / Voice and SBC technologies Certifications: CSTE (Certified Software Test Engineer), ISO 9001 certified, HP ALM, Jira, and Cyara. With capabilities to support: IVR Speech, HostConnect, Genesys, Cisco, NICE InContact, Opstel, Intradiem, Aspect ADDITIONAL SKILLS: Good Communication Skills. Provide a single point of contact for the reporting and tracking critical Problems Ability to handle multiple stake holders Being responsible and taking accountability of tasks assigned