Quality Analyst For Insurance Sales

1 - 5 years

4 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

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Job Overview:

We are hiring a Quality Analyst to monitor and improve the performance of our outbound insurance sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions.

Key Responsibilities:

  • Monitor outbound sales calls for quality and compliance
  • Share feedback with agents and team leaders
  • Ensure IRDAI compliance in sales calls
  • Identify training needs and process gaps
  • Prepare audit reports and quality dashboards

Requirements:

  • 2-4 years of QA experience in insurance sales
  • Good knowledge of IRDAI guidelines
  • Strong communication and analytical skills
  • Proficient in MS Excel and QA tools
  • Based in or willing to work from Thane

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Conneqt

Information Technology and Services

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