Posted:3 months ago|
Platform:
On-site
Part Time
· Audit calls and Give feedback on strength and developmental areas to improve performance.
· Monitor preventative and corrective actions to ensure that quality assurance standards are achieved
· Proficiency with QC tools, PIP and Feedback Processes.
· Coordinates and facilitates call calibration sessions for internal as well as external.
· Coordinate with all stakeholders internal as well as external auditors for periodic audits
· Perform audit & Prepare audit dashboards and highlight issues for early warning signals and trends
· Follow up on action items
· Prepares and analyses quality reports for management staff review.
· Suggest training needs and developments.
· Handling quality-related escalations & taking action against the same on a timely basis.
· Conducting product training for the newly recruited trainees in batches.
· Conducting assessments and tests as per the designed SOPs.
· Collecting feedback, results, and performance data of trainees after sessions.
· Sharing RAG reports to the concerned department on the progress of the training batch.
· Structure training plans to meet financial objectives i.e. by developing individual coaching plans, providing resources & assistance to the new & existing employees.
Job Type: Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Work Location: In person
Speak with the employer
+91 8976721667Expected Start Date: 08/07/2025
Infinity Smart Service India Pvt. Ltd.
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Experience: Not specified
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Experience: Not specified
2.4 - 3.0 Lacs P.A.