Quality Analyst for a BPO in Thane

· Audit calls and Give feedback on strength and developmental areas to improve performance.

· Monitor preventative and corrective actions to ensure that quality assurance standards are achieved

· Proficiency with QC tools, PIP and Feedback Processes.

· Coordinates and facilitates call calibration sessions for internal as well as external.

· Coordinate with all stakeholders internal as well as external auditors for periodic audits

· Perform audit & Prepare audit dashboards and highlight issues for early warning signals and trends

· Follow up on action items

· Prepares and analyses quality reports for management staff review.

· Suggest training needs and developments.

· Handling quality-related escalations & taking action against the same on a timely basis.

· Conducting product training for the newly recruited trainees in batches.

· Conducting assessments and tests as per the designed SOPs.

· Collecting feedback, results, and performance data of trainees after sessions.

· Sharing RAG reports to the concerned department on the progress of the training batch.

· Structure training plans to meet financial objectives i.e. by developing individual coaching plans, providing resources & assistance to the new & existing employees.

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 8976721667Expected Start Date: 08/07/2025