Quality Analyst (Field Audit)

Job Description

The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents. ● Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes. ● Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies. ● Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection efforts. ● Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement. ● Training: Assist in developing training materials and conducting training sessions for collection agents to enhance their understanding of audit standards and best practices. ● Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.