QC/QA Manager

Role & responsibilities

Quality Control Management-Manage daily QC activities across incoming, in-process, and final inspection stages.

• Ensure quality checks for raw materials, components, and finished products.
• Oversee testing as per BIS, EN-71, ASTM, and other toy safety standards.
• Monitor and reduce rejection rates, rework, and quality loss.

Quality Assurance

• Implement and maintain quality assurance protocols, SOPs, and control plans.
• Ensure compliance with BIS (ISI Mark), QCO requirements, and internal audits.
• Maintain documentation for certifications, audits, and regulatory compliance.
• Develop and implement corrective and preventive action (CAPA).

Team Leadership

• Lead and train QC/QA inspectors and technicians.
• Assign tasks, monitor performance, and ensure discipline within the department.
• Drive quality culture across production floors.

Customer & Supplier Interaction

• Address customer complaints and improve customer satisfaction.
• Coordinate with suppliers for quality issues and improvements.
• Handle third-party audits and customer audits as required.

Process Improvement

• Identify areas for process optimization and implement lean quality tools.
• Monitor process capability and improve quality metrics.
• Work closely with R&D, Production, and Maintenance teams for problem-solving. Data Management & Reporting
• Maintain quality reports, control charts, and documentation.
• Present weekly/monthly quality performance to management.

ting skills.

• Ensure traceability and proper recordkeeping of all quality data.

Preferred candidate profile

• Strong knowledge of toy manufacturing processes (plastic moulding, assembly, paint shop, packaging).
• Sound understanding of BIS, EN71, and ASTM standards.
• Experience in handling audits and regulatory compliances.
• Strong analytical and problem-solving skills.
• Good communication and team-handling ability.
• Knowledge of 7 QC tools, RCA, CAPA, and quality systems.

• Must have experience in toys manufacturing industry (mandatory).
• Ability to work under pressure and meet quality targets.
• Strong leadership, decision-making, and reporting skills.