QC Analyst

As a Quality Controls Analyst at our company based out of Noida, your role is crucial in ensuring client service excellence and operational efficiency. You will be tasked with controlling risks and enhancing controls within your areas of responsibility to comply with regulations and rules. **Key Responsibilities:** - Identify areas for improvement within operations and provide recommendations for change through the quality assurance process. - Develop and implement quality control procedures and controls to mitigate risks and maintain efficient operations. - Collaborate with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans. - Develop reports and presentations on quality control performance and communicate findings to internal senior stakeholders. - Monitor customer-facing colleagues" performance, evaluate their performance, and provide feedback on customer interactions. - Execute quality audits of the bank's processes and operations aligned with regulatory requirements and internal policies. - Identify industry trends and developments to implement best practices in quality assurance services. - Participate in projects and initiatives to improve quality control efficiency and effectiveness. **Qualifications Required:** - Good knowledge of AML regulations, sanctions frameworks, and industry best practices. - Hands-on experience with sanction screening tools, transaction monitoring systems, and alert investigation. - Ability to design and enhance policies, procedures, and control frameworks. - Strong analytical, investigative, and decision-making skills. - Excellent written and verbal communication skills. - Desirable skills sets include experience in AML, specifically CDD, interacting with Front office and RM teams via Phone daily, flexibility for shifts, working on all risk types, and proficiency in spoken and written English. In this role, you are expected to meet the needs of stakeholders and customers through specialist advice and support, perform activities in a timely and high-standard manner, and lead and supervise a team if required. You will be responsible for managing risks and strengthening controls in your work areas, while also building relationships with stakeholders and customers to address their needs. All colleagues, including you, are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their daily actions.,