QBrainX - ServiceNow CSM Lead

Role Overview

Key Responsibilities

• Team Leadership : Lead a team of ServiceNow developers and implementers, ensuring the effective delivery of ServiceNow CSM solutions.
• End-to-End Implementation : Oversee the implementation of the CSM module from scratch, ensuring the solution is customized according to client requirements.
• ServiceNow Development : Strong expertise in ServiceNow scripting (JavaScript, Business Rules, UI Actions, Client Scripts) and customizing applications as per business needs.
• Current Project Hands-On Development : Actively participate in hands-on ServiceNow development in current projects, ensuring high-quality deliverables and timely implementation.
• Collaboration & Communication : Collaborate with internal stakeholders and clients to ensure requirements are met and expectations are managed effectively.
• Continuous Learning : Actively stay updated with new ServiceNow modules and best practices.
• Adapt to project needs and integrate new features as required.
• Troubleshooting & Support : Handle escalations and troubleshoot issues related to the CSM module.
• Guide team members on technical challenges.
  

Required Skills & Qualifications

• Proven experience in ServiceNow CSM module implementation from scratch.
• Strong hands-on experience in ServiceNow development (JavaScript, UI Actions, Business Rules, Client Scripts).
• Integration expertise (REST, SOAP, MID Server, etc.
• Experience in leading teams and ensuring timely project delivery.
• Hands-on involvement in current ServiceNow development projects.
• Strong written and verbal communication skills.
• Ability to mentor and guide junior developers