QA Lead

Job Summary:
We are looking for a QA Lead to join our Mumbai office. In this role, you will play a pivotal role in ensuring the quality, performance, and reliability of our Miko products. You will collaborate closely with software developers, product managers, and quality assurance teams to design, develop, and execute automated tests, identify defects, and drive improvements in our product's functionality.Responsibilities:Establishing and evolving formal QA processes in collaboration with the QA Manager, ensuring that the team adheres to industry-accepted best practices.Overseeing all aspects of quality assurance, including setting up metrics, applying best practices, and developing new tools and processes to meet quality goals.Acting as the main point of contact for all QA aspects of product releases, providing QA services, and coordinating QA resources both internally and externally.Providing the team with a clear vision of project objectives and deliverables.Developing and executing detailed test cases, scripts, plans, and procedures to ensure product quality.Leading, coordinating, and executing Quality Assurance testing activities for products and maintenance activities across different phases of the software development lifecycle.Prioritizing work and assigning tasks to the Quality Engineering (QE) Team(SIT+UAT).Performing incident management in collaboration with the Customer Service team to enhance customer satisfaction.Setting KPIs and other metrics to measure team performance.Possessing knowledge or experience in testing IoT devices, chatbots, and voice assistant devices, contributing to comprehensive test coverage in these areas.Requiring good experience in Rest API testing and mobile application testing to ensure comprehensive coverage and quality across all platforms.Must have significant experience in conducting User Acceptance Testing (UAT), guiding and validating the products meets business expectations.Work Experience & Qualifications:Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).5 years or higher industry experience in Quality Assurance.Strong knowledge of software testing methodologies, QA processes, and best practices.Familiarity with voice recognition technology and natural language processing is a plus.Excellent problem-solving and analytical skills.Strong communication and collaboration skills.