QA general / medical transcription

Job Summary:

We are seeking a detail-oriented and experienced Quality Analyst (QA) to ensure the accuracy, consistency, and compliance of transcribed documents in general and/or medical transcription projects. The ideal candidate will possess strong transcription skills, a deep understanding of language and medical terminology (as applicable), and a keen eye for identifying errors in grammar, formatting, and content.

Key Responsibilities:

• Quality Assurance & Auditing:

Review and audit transcripts for accuracy, grammar, punctuation, formatting, and adherence to client specifications and style guides.

• Transcription Evaluation:

Evaluate transcriptions completed by transcriptionists and editors for overall quality, flagging inconsistencies, omissions, and inaccuracies.

• Feedback & Training:

Provide constructive feedback to transcriptionists/editors and assist in identifying training needs to improve performance and maintain high standards.

• Client Specifications Compliance:

Ensure all transcripts comply with industry regulations (HIPAA for medical transcription) and specific client requirements.

• Error Reporting & Documentation:

Maintain logs of quality scores, error types, and QA trends. Generate reports and assist in quality improvement strategies.

• Continuous Improvement:

Collaborate with the team to update quality standards, style guides, and training materials based on evolving client needs and industry best practices.

Required Skills & Qualifications:

• Proven experience in transcription (general or medical), with at least 2–3 years in a QA or audit role.
• Exceptional listening, language, and editing skills.
• Strong knowledge of English grammar, punctuation, and style.
• Familiarity with medical terminology, anatomy, and pharmacology (for medical transcription).
• Excellent attention to detail and ability to meet tight deadlines.
• Proficiency in transcription software and tools (e.g., Express Scribe, EHR systems, QA platforms).
• Understanding of confidentiality and data privacy regulations (e.g., HIPAA compliance).

Preferred Qualifications:

• Certification in medical transcription (CMT/RMT) is a plus.
• Experience working in a BPO, healthcare documentation, or remote QA team is desirable.
• Strong analytical and communication skills.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person