QA Engineer

• We are looking for a detail-oriented and proactive QA Engineer to join our night shift operations team
• The ideal candidate will be responsible for ensuring the quality and reliability of our systems, including customer support tools (Freshdesk), search and analytics platforms (OpenSearch), and databases (MongoDB and Dgraph)
• This role requires hands-on experience in functional, regression, and API testing, as we'll as a basic understanding of NoSQL systems and graph databases

Key Responsibilities:

• Perform manual and automated testing on web applications, APIs, and backend systems
• Create, maintain, and execute detailed test cases, test plans, and bug reports
• Work closely with the support team to reproduce, investigate, and escalate production issues raised via Freshdesk tickets
• Validate search accuracy and performance in OpenSearch
• Verify data consistency and integrity in MongoDB and Dgraph environments
• Monitor nightly builds, conduct smoke/sanity checks, and ensure timely reporting of issues
• Participate in nightly deployment verifications and post-release testing
• Collaborate with cross-functional teams including developers, DevOps, and customer success

Required Skills & Qualifications:

• 4+ years of experience in Quality Assurance or Software Testing
• Experience testing and validating APIs using Postman or similar tools
• Familiarity with Freshdesk or similar ticketing/support platforms
• Working knowledge of OpenSearch/Elasticsearch, understanding of query validation and search response accuracy
• Basic querying and validation skills in MongoDB and Dgraph
• Understanding of JSON, logs, and backend data flows
• Experience working in night shifts or supporting international time zones
• Strong communication and documentation skills
• Knowledge of JIRA, TestRail, or equivalent test management tools

Nice to Have:

• Exposure to automation frameworks (eg, Selenium, Cypress)
• Scripting knowledge (Python, JavaScript, etc)
• Familiarity with CI/CD pipelines and tools like Jenkins/GitHub Actions
• Experience in a SaaS or B2B product environment