Pure Fibre Technical Support Representative

As a Technical Support Specialist, your primary responsibility will be to provide top quality technical support to all customers of the account/program. You will attend to customer queries, concerns, and issues regarding services and/or sales orders, ensuring accurate data/reports are submitted on customer queries and sales orders. Your interactions with customers should aim to create customer loyalty, reduce customer attrition, and increase the client's competitive advantage in the industry. Key Responsibilities: - Provide top quality technical support to customers - Address customer queries, concerns, and issues related to services and sales orders - Submit accurate data and reports on customer queries and sales orders - Utilize customer interactions to enhance customer loyalty and reduce attrition - Collaborate with a team of CSR's/TSR's to support Team Leader in driving individual and team performance towards set goals Qualifications Required: - Minimum 12 months of work experience in Tech Support - Good technical knowledge, particularly in ISP (Internet Service Provider) products used in telecommunications - Excellent written and verbal communication skills in English Additional Details: - Shift Timing: US Shift - Cab Facility provided within 35 Kms range (Candidates from locations other than Noida/Delhi must be willing to relocate) - Salary Range: 19000-38000 INR - Working Model: Work from Office Your role will involve leveraging your technical expertise and communication skills to effectively support customers and contribute to the overall success of the team and organization.,