Public Relation Officer

Public Relations Officer (PRO)

Location: Cochin
Job Type: Full-time, Permanent
Experience Required: Minimum 1 year
Salary: ₹20,000 per month + TA/DA

Job Summary

We are seeking a professional and well-organized Public Relations Officer (PRO) with at least one year of relevant experience. The role involves client interaction, front-facing communication, coordination with internal teams, and supporting the organization’s public image through effective communication and relationship management.

This position is intended for female candidates, in line with organizational requirements.

Key ResponsibilitiesClient Interaction & Front Desk Support

• Greet and assist clients in a courteous and professional manner.
• Handle walk-ins, enquiries, and appointment coordination efficiently.
• Ensure a positive first impression and smooth client experience.

Public Relations & Communication

• Act as a point of contact between clients and internal departments.
• Communicate service information clearly and accurately to clients.
• Address basic client concerns and escalate issues to the appropriate team when required.

Internal Coordination

• Coordinate with doctors, therapists, and operations staff to ensure smooth service flow.
• Support the sales and operations teams with client-related communication.
• Ensure timely updates and proper information sharing across departments.

Documentation & Reporting

• Maintain client records, enquiry logs, and appointment details accurately.
• Assist in preparing daily reports related to client interactions and follow-ups.
• Ensure confidentiality and proper handling of client information.

Professional Conduct & Service Standards

• Maintain a calm, polite, and professional demeanor at all times.
• Follow organizational guidelines for communication and workplace conduct.
• Support organizational initiatives aimed at improving client satisfaction.

Workplace Standards

• Professional etiquette and respectful communication must be maintained at all times.
• Employees are expected to follow company policies related to workplace behavior and interaction.

Dress Code & Grooming

• Adherence to prescribed uniform and grooming standards is mandatory.
• Uniforms must be clean, well-maintained, and worn with an identification badge.
• Maintain personal hygiene and a professional appearance during working hours and official meetings.

Benefits

• Travel Allowance / Daily Allowance (TA/DA)
• Food provided
• Paid sick leave

Job Type: Full-time

Pay: ₹15,736.47 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time

Work Location: In person