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2.0 years
0 Lacs
Pune, Maharashtra, India
On-site
CANDIDATE PROFILE: Skills, Knowledge and Abilities: · Proof reading skills · Great attention to detail · Strong understanding of Windows and Microsoft Office · Ability to remain consistent and committed to tasks assigned · Strong organizational skills · Excellent verbal and written English communication skills · Excellent analytical and problem-solving skills · Cross functional cooperating skills · Strong technical learning ability · Time management skills · Flexibility related to workflow and changing priorities · Ability to maintain data confidentiality and security · Experience with web-based database search and retrieval techniques · Ability to balance multiple projects concurrently in a fast-paced, deadline-driven environment Qualifications · Bachelors/Master degree in Computer Science or comparable work experience · 2+ years’ experience in Quality Analysis JOB DESCRIPTION: As a Quality Assurance Executive, you should be able to check quality and accuracy of an eLearning course with respect to the following aspects: Audio & Transcript: · Verify that quality of audio production is acceptable. · Confirm that voice talent reads the storyboard accurately with proper inflection, speed, pronunciation etc. · Confirm that text transcript is formatted as per standards. · Go through the complete course by listening to the audio and reading the transcript to confirm perfect synchronization. Visuals and Timing: · Verify that graphics are as per standards and conform to the approved storyboard. · Confirm that on-screen text is formatted properly. · Check for spelling and grammar. · Verify that visuals fade in/out in sync with the audio appropriately. Interactivities: · Ensure that a test key containing answers to all knowledge checks, activities, and quizzes is included. Try failing and then passing all activities and test as many different cases as possible in an attempt to identify possible flaws/errors in programming. · Confirm that activities function as described in the storyboard. · Confirm that feedback functions properly (incorrect/correct). · Ensure that click-to reveal items function properly and check that audio does not overlap (when multiple audio tracks are layered on a single slide). Browsers: · Test the course in the various browsers that you expect your learners to use. Major browsers include IE, Firefox, Safari, Chrome. LMS Testing: Confirm the following · Course uploads to the LMS without errors · Course can be assigned to a test user(s) · Course shows up in the test user account as “not started” or equivalent · Start and close the course. Confirm that the LMS now displays the course as “in progress” or equivalent. · Restart the course and confirm that the course returns you to the page last visited (bookmark). · Fail the course (if applicable) and verify that the LMS recorded this appropriately Pass the course and verify that the LMS shows the course as complete (or equivalent)
Posted 5 days ago
0.0 - 1.0 years
0 - 0 Lacs
RT Nagar, Bengaluru, Karnataka
On-site
Job Title: Kannada Teacher Job Responsibilities: Curriculum Development: Design and develop a curriculum that aligns with educational standards and goals. Create lesson plans, learning materials, and assessments to facilitate effective teaching and learning. Classroom Instruction: Conduct engaging and interactive Kannada language classes. Employ various teaching methods to cater to different learning styles. Foster a positive and inclusive learning environment. Language Proficiency: Demonstrate a high level of proficiency in the Kannada language. Effectively teach grammar, vocabulary, pronunciation, and writing skills. Cultural Integration: Integrate cultural aspects of Karnataka and Kannada-speaking regions into the curriculum to provide a holistic learning experience. Assessment and Feedback: Evaluate student progress through regular assessments and provide constructive feedback. Identify areas of improvement and implement strategies to support student development. Communication: Maintain open communication with students, parents, and colleagues. Participate in parent-teacher conferences and meetings to discuss student performance and progress. Professional Development: Stay updated on language teaching methodologies, educational trends, and advancements in language learning technology. Attend workshops, training sessions, and conferences to enhance teaching skills. Classroom Management: Implement effective classroom management techniques to create a positive and disciplined learning environment Job Type: Full-time Pay: ₹10,089.02 - ₹12,292.70 per month Education: Bachelor's (Preferred) Experience: Teaching: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person
Posted 5 days ago
4.0 - 9.0 years
4 - 9 Lacs
Mysore, Karnataka, India
On-site
We are seeking a highly skilled and dynamic Voice and Accent Trainer for our International BPO operations at KVC Consultants Ltd. In this role, you will be responsible for enhancing the English communication skills, pronunciation, and accent neutralization of our customer service and technical support teams to ensure exceptional service delivery to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive voice and accent training modules for new hires and existing employees in an international BPO environment. Conduct in-depth assessments of agents spoken English, identifying areas for improvement in pronunciation, intonation, rhythm, and clarity. Provide targeted coaching and feedback sessions to help agents neutralize accents and improve their communication effectiveness for a global audience. Create engaging and interactive training materials, including exercises, audio examples, and role-playing scenarios. Collaborate with Quality Assurance and Operations teams to identify recurring communication gaps and integrate solutions into training programs. Monitor live calls and chat interactions to assess the application of learned skills and provide real-time feedback. Track and report on the progress of trainees, demonstrating measurable improvements in their voice and accent. Stay updated on the latest trends and techniques in voice and accent training and English language teaching. Skills Requirement: Proven experience as a Voice and Accent Trainer within an International BPO setting. Excellent command of the English language, including pronunciation, grammar, and intonation . Strong understanding of phonetics and accent neutralization techniques. Exceptional verbal and written communication skills . Ability to effectively assess, coach, and motivate individuals from diverse linguistic backgrounds. Strong presentation and facilitation skills. Experience in creating engaging training content. Analytical skills to identify training needs and measure effectiveness. QUALIFICATION: Bachelor's degree in English, Linguistics, Communications, or a related field. Certifications in TEFL, TESOL, or voice & accent training are highly desirable.
Posted 5 days ago
1.0 years
0 Lacs
Rajasthan, India
On-site
Job Description: English Teacher (Grades 1st to 5th) Locations: Udaipur / Pali Timings: 7:30 AM to 2:30 PM Salary: Negotiable (Based on experience and qualifications) NOTE: For PALI Location, Accommodation, Food Allowances and Travel Allowances will be provided. Job Summary: We are seeking a passionate and dedicated English Teacher to join our team and teach students from 1st to 5th grade. The ideal candidate will have a strong command of the English language, creative teaching methods, and a nurturing approach to help young learners develop their reading, writing, and communication skills. Key Responsibilities: ✔ Plan and deliver engaging English lessons tailored to primary-level students. ✔ Develop interactive and child-friendly teaching methods to enhance learning. ✔ Assess students’ progress through assignments, tests, and activities. ✔ Foster a positive and inclusive classroom environment. ✔ Help students improve vocabulary, grammar, pronunciation, and comprehension. ✔ Collaborate with parents and school staff to support student development. ✔ Participate in school events, meetings, and professional development programs. Requirements: ✔ Bachelor’s degree in English, Education, or a related field (B.Ed. preferred). ✔ Prior teaching experience (1+ years) with primary grades is an advantage. ✔ Strong communication and classroom management skills. ✔ Patience, creativity, and a passion for teaching young children. ✔ Ability to make learning fun and interactive. Why Join Us? ✅ Opportunity to shape young minds in a supportive environment. ✅ Competitive salary based on experience. ✅ Work-life balance with fixed school timings. 📩 How to Apply: Interested candidates may send their resume to khushiyadav.zigsaw@gmail.com or DM for inquiries. #Hiring #EnglishTeacher #PrimaryTeacher #UdaipurJobs #PaliJobs #TeachingJobs #EducationCareers #EnglishFaculty #HiringTeachers #TeachersRequired #RajasthanJobs #Udaipur #Jaipur #Jodhpur #Pali #Sojat #Sirohi
Posted 5 days ago
0.0 - 31.0 years
2 - 4 Lacs
Bommanahalli, Bengaluru/Bangalore
On-site
Job Title: International Voice Process – US Healthcare (Night Shift) Location: Bommanahali, Bengaluru Shift: Night Shift (US Shift Timings) Employment Type: Full-Time Experience: Freshers & Experienced Minimum Qualification: 10+2 (Higher Secondary / PUC) ______________ Job Overview We are hiring candidates for our US Healthcare Voice Process. This role involves handling voice-based customer interactions with clients from the healthcare sector in the United States. If you have strong communication skills and are looking for a career in a fast-paced, growth-oriented environment, we’d love to meet you! ______________ Key Responsibilities * Handle inbound and outbound calls to assist US-based healthcare clients * Accurately record and update information in the system * Maintain excellent customer service standards * Communicate effectively and professionally in English * Adhere to compliance and quality standards ______________ Requirements * Minimum qualification: 12th pass (PUC / Plus Two) * Excellent English communication skills * Basic computer knowledge * Willingness to work night shifts (US hours) * Immediate joiners preferred ______________ Interview Process Our recruitment process consists of 4 rounds to ensure the best fit: 1. Initial Screening – Qualification check & Communication assessment 2. Assessment Round – Written/online aptitude and communication test 3. MTI (Mother Tongue Influence) Check – Pronunciation & accent clarity 4. Final HR/Operations Round – Final discussion and offer rollout ______________ Perks & Benefits * Competitive Salary Package + Performance Incentives * Free Two-Way Cab (Pick-up and Drop) * 5-day work week * Comprehensive training and support * Career advancement opportunities
Posted 6 days ago
0.0 - 31.0 years
2 - 2 Lacs
Hyderabad
On-site
We're Hiring: Spoken English Teacher (Full-Time) || Hyderabad_HayathNagar We're looking for passionate and dynamic Spoken English Teacher to join our growing team across various Hyderabad locations. If you have a flair for teaching and inspiring students to speak English confidently, we want to hear from you! Locations: Hyderabad_ Hayath Nagar Key Responsibilities: Deliver interactive spoken English sessions Design lessons based on student levels and needs Enhance communication, grammar, and pronunciation Engage students using digital tools and creative methods Support students in public speaking and exam preparation Graduate / Postgraduate (MA in English preferred) Minimum 1 year of experience in teaching/training Excellent English communication skills Strong classroom management & digital proficiency Passion for teaching and student engagement Why Join Us? Impactful teaching role across diverse classrooms Supportive work environment & professional growth Competitive salary & benefits Send your resume to info@uniqedu.in Or DM us at 9777784988
Posted 6 days ago
3.0 - 5.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The person taking up this role will be responsible for the preparation and support of standard MIS reports, using data from internal and client systems. This is an execution-focused role requiring hands-on proficiency in Excel, with basic exposure to PowerQuery and VBA for automation. The ideal candidate should have a keen eye for detail, the ability to work with data accurately, and a willingness to learn and grow in a data-driven environment. Strong communication skills, reliability, and a service-oriented mindset are essential. Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communication Detail orientation Critical Thinking Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; VBA / PowerQuery Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Key responsibilities: Support the development and delivery of standard recurring reports using Excel and data from HCM systems like Workday. Maintain consistency and accuracy across reporting outputs through regular checks and validation. Identify and flag data anomalies or inconsistencies to the senior team for resolution. Support team initiatives and contribute to operational deliverables as assigned. Collaborate with team members to meet reporting timelines and service level commitments. Assist in root cause investigations for reporting issues and contribute to documentation of corrective actions. Participate in training, documentation, and knowledge-sharing activities to build reporting skills. Be flexible and ready to work in rotational shifts, as per business requirements.
Posted 6 days ago
1.0 - 3.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The person taking up this role will be responsible for supporting the team in preparing and updating standard reports, using internal tools and Excel. This is a foundational role, suited for individuals starting their careers in data and reporting. The candidate will assist in data collation, formatting, and basic automation tasks under supervision. Basic proficiency in Excel is required, and exposure to PowerQuery or VBA is a plus. The role demands attention to detail, eagerness to learn, and a strong commitment to timely and accurate report support. Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communication Detail orientation Critical Thinking Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; VBA / PowerQuery Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Key responsibilities: Assist in preparing and updating standard reports using Excel, based on templates and data provided by senior team members. Help gather and clean data from MIS systems or spreadsheets for reporting purposes. Support in formatting, checking, and validating data for accuracy and completeness. Learn and apply basic Excel automation techniques (e.g., formulas, filters, pivot tables, etc.). Coordinate with analysts for data inputs and help meet reporting schedules. Participate in team activities, including report documentation and process learning. Maintain organized files, templates, and records for recurring reports. Gradually build familiarity with PowerQuery/VBA under guidance. Be open to feedback and committed to developing reporting and data-handling skills. Be willing to work in rotational shifts based on team and business needs., Any Graduation
Posted 6 days ago
5.0 - 8.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe person taking up this role will be responsible for the design, development, and delivery of standard MIS reports, both from internal systems and external client platforms. The role requires strong technical capabilities in Advanced Excel, PowerQuery, and VBA to automate reporting processes and produce reliable, high-quality reports that support business decision-making. The individual must be capable of identifying trends in data, communicating insights effectively, and working closely with stakeholders to ensure reporting needs are met with precision and efficiency. A strong commitment to accuracy, timeliness, and continuous improvement is key to success in this role. Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communication Detail orientation Critical Thinking Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; Stakeholder Management; Operations Management VBA / PowerQuery Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Key responsibilities: Execute end-to-end preparation and delivery of standard reports using Excel and data extracted from HCM systems like Workday. Collaborate with stakeholders to gather requirements and transform them into meaningful reports, dashboards, or data summaries. Maintain high data accuracy, consistency, and timeliness across all deliverables. Identify data trends, inconsistencies, and opportunities for business insights and operational improvements. Contribute to the reporting automation roadmap, including optimization of recurring reports. Support the team in conducting Root Cause Analysis (RCA) for data/reporting issues and recommend corrective and preventive actions. Take ownership of assigned tasks and reporting projects with minimal supervision. Maintain documentation and ensure knowledge sharing of report logic, process flows, and automation steps. Be flexible and available to work in rotational shifts, based on business and client requirements., Any Graduation
Posted 6 days ago
130.0 years
0 Lacs
Greater Chennai Area
On-site
Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Communication Skills Job Description Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone. Excellent Verbal and Written Communication: Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues. Active Listening: Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions. Cultural Sensitivity: Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions. Customer Service Skills Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction. Patience and Professionalism: Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers. Clear Problem Solving: Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources. De-escalation Skills: Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed. Problem-Solving Abilities: A strong ability to analyze issues and provide clear and accurate solutions. Even though it’s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial. Call Handling Skills: Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction. Conflict Resolution: Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions. Product And Company Knowledge Basic HVAC Product Knowledge: Basic technical aptitude of mechanical products. Training will be provided, but having some familiarity with terms like air conditioning, thermostats, and filters can be beneficial. Company Policies and Procedures: Understanding the company’s policies, procedures, and product offerings so you can answer common questions (warranty coverage and exclusions) and provide accurate information to customers. Technical Skills (Non-Technical) Salesforce Experience: Familiarity with Salesforce to log and track customer interactions . Basic Computer Skills: Strong experience in using software like Microsoft Office (Word, Excel, etc.) for handling administrative tasks and documenting customer issues or feedback. Multitasking: Ability to handle multiple tasks, such as managing customer inquiries while inputting data into Salesforce or updating case statuses. Time Management And Organization Efficient Call Handling: Ability to manage call time effectively without compromising the quality of service. While some calls may require longer conversations, it's important to keep the interactions efficient and focused. Task Prioritization: Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment. Soft Skills Empathy: Ability to understand the customer's feelings and needs, helping to build rapport and make the customer feel valued. Positive Attitude: Always maintain a positive and solution-oriented approach, even if you don’t have immediate answers or resolutions. Attention to Detail: Ensuring all customer information is captured accurately, following up on pending cases, and documenting interactions properly in Salesforce. Experience Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued. Experience in a B2C (Business to Consumer) Setting: Familiarity with handling consumer inquiries, even if they’re not technical in nature, would be an asset. Shift Assignment Ability to Work U.S. Hours: Supporting U.S. consumers, the role requires working in shifts that align with U.S. time zones, 8:00AM-6:00PM CST. Qualifications Fluent English with excellent verbal and written communication. Strong customer service experience and skills, including patience and problem-solving. Basic HVAC product knowledge and understanding of company policies. Proficiency in CRM tools and basic computer skills. Empathy, positivity, and active listening. Ability to work U.S. hours and manage shift work.
Posted 6 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Experience Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued. Experience in a B2C (Business to Consumer) Setting: Familiarity with handling consumer inquiries, even if they’re not technical in nature, would be an asset. Customer Service Skills: Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction. Patience and Professionalism: Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers. Clear Problem Solving: Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources. De-escalation Skills: Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed. Problem-Solving Abilities: A strong ability to analyze issues and provide clear and accurate solutions. Even though it’s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial. Call Handling Skills: Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction. Conflict Resolution: Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions. Communication Skills: Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone. Excellent Verbal and Written Communication: Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues. Active Listening: Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions. Cultural Sensitivity: Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions.
Posted 6 days ago
10.0 - 14.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsAs a Delivery Lead, you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems (e.g., Workday). You will manage a team of reporting professionals, ensuring timely, accurate, and high-quality deliverables. The role requires a blend of leadership, client management, and strong hands-on technical skills in tools like Excel and MIS Reporting. You will drive continuous improvement, foster team capability, and ensure alignment with business and client objectives. Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communication Detail orientation Critical Thinking Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; Stakeholder Management; Operations Management VBA / PowerQuery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Key responsibilities: Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts. Ensure timely and accurate delivery of Standard Reports, Dashboards, and Client-defined outputs. Act as the point of escalation for delivery issues and proactively mitigate risks. Act as the primary liaison for client stakeholders for all reporting-related matters. Conduct regular review meetings to gather feedback and identify improvement opportunities. Translate business requirements into scalable reporting solutions. Drive automation initiatives using Excel, VBA, and PowerQuery to reduce manual work and increase efficiency. Monitor reporting SLAs, KPIs, and quality metrics, ensuring performance against agreed standards. Champion RCA efforts and implement preventive measures for recurring issues. Oversee the development and maintenance of robust Excel-based MIS tools and reports. Provide guidance to the team on complex reporting issues or technical challenges. Ensure compliance with internal SOPs, documentation, and version controls. Collaborate with cross-functional teams to align reporting outputs with broader business goals. Identify opportunities to standardize, streamline, and scale reporting processes across clients. Contribute to talent planning, skill-building roadmaps, and succession planning within the team.
Posted 6 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
📍 Location: [Chennai] 🕐 Type: Internship (Immediate Joiner Preferred) 💻 Skills Required: Basic Computer Knowledge Key Responsibilities: Convert text content to speech using TTS (Text-to-Speech) software/tools. Maintain quality of generated audio (clarity, pronunciation, tone). Organize and manage voice files systematically. Coordinate with team members for revisions or corrections. Requirements: Basic knowledge of using computers (no prior experience required). Freshers, students, and individuals looking for short-term work are welcome. Must be detail-oriented and reliable. 💼 Stipend: ["Will be discussed during interview"] 📅 Joining: Immediate
Posted 6 days ago
0 years
3 - 4 Lacs
Hyderābād
On-site
We seek a dedicated English Lab Instructor / Lab Faculty for a full-time, on-site position at our Hyderabad campus. The role involves: Conducting English Lab sessions to enhance students' communication skills Assisting in curriculum execution for lab-based learning activities Training students in pronunciation, phonetics, and interactive communication Managing and maintaining language lab systems Providing structured feedback to help students improve their language skills Engaging students through innovative teaching methods Qualifications & Skills Required: ✅ English language proficiency and communication skills ✅ Experience in English language instruction (Freshers are welcome!) ✅ Basic computer skills to handle lab systems and emails ✅ Familiarity with language lab tools/software (preferred but not mandatory) ✅ Strong interpersonal and mentoring skills ✅ BA/MA in English, Education, or a related field How to Apply: Interested candidates can apply by filling out the Google Form here: https://lnkd.in/g_wGaK3f Note: Upload your resume with a recent passport-size photo in the form. Shortlisted candidates will be contacted for further steps. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Location: Hyderbad, Telangana (Preferred) Work Location: In person
Posted 6 days ago
0 years
0 - 1 Lacs
Ahmedabad
On-site
A French Teacher is responsible for educating students in the French language, including grammar, vocabulary, pronunciation, and cultural aspects. They develop engaging lesson plans, assess student progress, and foster a positive learning environment. French teachers may also incorporate French culture into their lessons, such as literature, film, and art. Job Type: Full-time Pay: ₹7,000.00 - ₹9,000.00 per month Schedule: Morning shift Work Location: In person
Posted 6 days ago
10.0 - 14.0 years
0 Lacs
Gandhinagar, Gujarat, India
On-site
Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsAs a Delivery Lead, you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems (e.g., Workday). You will manage a team of reporting professionals, ensuring timely, accurate, and high-quality deliverables. The role requires a blend of leadership, client management, and strong hands-on technical skills in tools like Excel and MIS Reporting. You will drive continuous improvement, foster team capability, and ensure alignment with business and client objectives. Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for? Written and verbal communication Detail orientation Critical Thinking Problem Management MIS Reporting HR Domain MS Office (Excel) Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills; Stakeholder Management; Operations Management VBA / PowerQuery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Key responsibilities: Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts. Ensure timely and accurate delivery of Standard Reports, Dashboards, and Client-defined outputs. Act as the point of escalation for delivery issues and proactively mitigate risks. Act as the primary liaison for client stakeholders for all reporting-related matters. Conduct regular review meetings to gather feedback and identify improvement opportunities. Translate business requirements into scalable reporting solutions. Drive automation initiatives using Excel, VBA, and PowerQuery to reduce manual work and increase efficiency. Monitor reporting SLAs, KPIs, and quality metrics, ensuring performance against agreed standards. Champion RCA efforts and implement preventive measures for recurring issues. Oversee the development and maintenance of robust Excel-based MIS tools and reports. Provide guidance to the team on complex reporting issues or technical challenges. Ensure compliance with internal SOPs, documentation, and version controls. Collaborate with cross-functional teams to align reporting outputs with broader business goals. Identify opportunities to standardize, streamline, and scale reporting processes across clients. Contribute to talent planning, skill-building roadmaps, and succession planning within the team.
Posted 6 days ago
0.0 years
0 - 0 Lacs
Hyderabad, Telangana
On-site
We seek a dedicated English Lab Instructor / Lab Faculty for a full-time, on-site position at our Hyderabad campus. The role involves: Conducting English Lab sessions to enhance students' communication skills Assisting in curriculum execution for lab-based learning activities Training students in pronunciation, phonetics, and interactive communication Managing and maintaining language lab systems Providing structured feedback to help students improve their language skills Engaging students through innovative teaching methods Qualifications & Skills Required: ✅ English language proficiency and communication skills ✅ Experience in English language instruction (Freshers are welcome!) ✅ Basic computer skills to handle lab systems and emails ✅ Familiarity with language lab tools/software (preferred but not mandatory) ✅ Strong interpersonal and mentoring skills ✅ BA/MA in English, Education, or a related field How to Apply: Interested candidates can apply by filling out the Google Form here: https://lnkd.in/g_wGaK3f Note: Upload your resume with a recent passport-size photo in the form. Shortlisted candidates will be contacted for further steps. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Location: Hyderbad, Telangana (Preferred) Work Location: In person
Posted 6 days ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
We are on the lookout for a competent individual who possesses the four skills that define a good speaker: GRAMMAR, FLUENCY, VOCABULARY and PRONUNCIATION, to undertake the task below. Be it an automobile or a property claim, when a consumer suffers a loss, our Customer Service Associates are frequently the first to respond. Our exemplary Customer Service Representatives concentrates on making the customer feel comfortable, establishing expectations, and providing an outstanding experience in addition to obtaining the data that is required to process a claim. Role Description This is a full-time on-site role for a Customer Service Representatives at webappclouds. As a Customer Service Representatives, you will be responsible for providing excellent customer support and ensuring customer satisfaction by listening to the caller and making sure that literal data is entered to process a claim by upholding a high standard of phone etiquette. Qualifications Disciplined Excellent speaking and writing skills in English Listening Empathic Excellent phone etiquette Ability to deliver a positive customer experience Strong problem-solving skills Ability to work well in a team Prior experience in customer service would be of value Knowledge of claims and insurance would be an incentive Data entry in various platforms
Posted 6 days ago
0.0 - 31.0 years
1 - 4 Lacs
Alpha I, Greater Noida
On-site
Job Title: Spoken English & Communication Skills Trainer Location: Greater Noida – Alpha 1 Job Type: Full-Time Experience: 0–2 years (Fresher’s & Final Year Students Welcome) Job Summary: We are looking for a dynamic and confident Spoken English & Communication Skills Trainer to teach Pre-Basic and Basic level students at our center in Greater Noida – Alpha 1. The ideal candidate should be fluent in both English and Hindi, passionate about teaching, and capable of training beginners in a friendly and encouraging environment. Key Responsibilities: Conduct Spoken English and Communication Skills sessions. Focus on pronunciation, vocabulary, basic sentence structure, and spoken fluency Create a supportive learning environment for students with little to no English knowledge Use bilingual communication (English + Hindi) to explain concepts effectively Conduct activities, role plays, and conversations to improve student interaction Track and evaluate student progress and provide feedback Prepare lesson plans and teaching aids as per the training structure Motivate and encourage learners to participate and practice regularly Eligibility Criteria: Minimum Qualification: Graduation Preferred: Graduation or Final Year Students (any stream) Excellent communication skills in English and Hindi Strong interest in teaching, mentoring, or public speaking Ability to engage with absolute beginners patiently and effectively Desired Qualities: Clear pronunciation and confidence in speaking Friendly, patient, and approachable attitude Basic computer knowledge for handling presentations and content Energetic personality with a passion for language and communication training Work Location: Greater Noida – Alpha 1 (On-site) Work Timings: Flexible batch timings – to be discussed during interview Salary / Stipend: As per experience and performance How to Apply: Interested candidates can call or WhatsApp at 87449 87160 Or send their resume to hr@englishcaffe.in with the subject line: “Application for Spoken English Trainer – Greater Noida”
Posted 1 week ago
0 years
3 - 3 Lacs
Delhi
On-site
Position : Trainer for international BPO Location : Kirti Nagar , West delhi Shift timings : 4.30 am to 1.30 pm ( Australian process) (every Saturday half day) Pick up Cabs provided One time meal provided Key Responsibilities: Training Delivery: Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills. Curriculum Development: Creating and updating training materials, including presentations, workbooks, and online resources. Performance Assessment: Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback. Process Expertise: Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees. Voice and Accent Training: Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients. Client Interaction: Understanding the specific needs and requirements of international clients and tailoring training programs accordingly. Continuous Improvement: Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance. Reporting and Documentation: Maintaining records of training sessions, trainee progress, and performance assessments. Skills and Qualifications: Excellent Communication Skills: Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback. Training Experience: Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment. Process Knowledge: A solid understanding of BPO processes and workflows, particularly those related to international operations. Soft Skills: Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity. Analytical and Problem-Solving Skills: The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions. Adaptability and Flexibility: The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients. TEAM HR VISION TECH shweta.visiontech03@gmail.com 8368356119 Job Type: Full-time Pay: ₹30,000.00 - ₹32,000.00 per month Benefits: Food provided Provident Fund Language: English (Required) Work Location: In person
Posted 1 week ago
0 years
1 - 2 Lacs
Bathinda
On-site
Job Overview: We are seeking a dedicated and enthusiastic English Spoken Teacher to help students improve their spoken English skills. As an English Spoken Teacher, you will provide engaging lessons to learners of all ages and proficiency levels. Your primary responsibility will be to enhance students' communication skills through effective speaking, listening, and pronunciation exercises. Key Responsibilities: Plan and deliver engaging English language lessons focused on improving students' spoken English skills, including pronunciation, grammar, and vocabulary usage. Conduct interactive classroom activities that encourage student participation and build confidence in speaking. Provide constructive feedback on students’ speaking abilities, correcting mistakes and suggesting improvements. Use a variety of teaching methods, including role-playing, discussions, debates, and storytelling to engage students. Assess students' progress and provide personalized attention to meet individual needs. Create a positive and supportive learning environment to foster student engagement and enthusiasm. Help students improve fluency, clarity, and conversational skills in real-life scenarios. Monitor student performance and keep records of progress. Assist in preparing students for English proficiency exams, if applicable. Stay updated with the latest language teaching techniques and materials. Participate in staff meetings and training sessions as needed. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Application Deadline: 30/07/2025 Expected Start Date: 28/07/2025
Posted 1 week ago
0 years
1 Lacs
Chennai
On-site
Position Details Job Role : Voice Process Executive Location : Perungudi, Chennai Process Type : International Voice Process Shift : Fixed Night Shift Requirements Experience : Freshers Only Education : Any degree or 12th pass Gender : Female candidates only Working Days : Monday to Saturday (Saturday working based on client requirements) Essential Skills Communication : Excellent English communication skills (verbal and written) Client Interaction : Ability to communicate effectively with US clients Listening Skills : Strong active listening abilities Language Proficiency : Fluent English with clear pronunciation and accent neutrality What We Offer Competitive salary package Performance-based incentives Dinner provided during night shifts International exposure through client interactions Key Responsibilities Handle US client interactions through voice processes Provide excellent customer service and support Demonstrate active listening to understand client needs Maintain clear and professional English communication Meet performance targets and quality standards Follow client-specific guidelines and procedures Benefits Comprehensive training for freshers Growth opportunities in international processes Performance recognition and rewards Supportive work environment Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 per month Benefits: Food provided Application Deadline: 29/07/2025 Expected Start Date: 28/07/2025
Posted 1 week ago
3.0 years
1 - 1 Lacs
Koch Bihār
On-site
Overview: As a Spoken English Teacher, you will be responsible for designing and delivering effective spoken English courses to students of varying proficiency levels. Your primary goal will be to improve students' conversational English skills, fluency, pronunciation, and confidence in speaking. You will create engaging lesson plans, employ various teaching methodologies, and provide constructive feedback to help students enhance their communication abilities. Key Responsibilities: Curriculum Development: Design and develop comprehensive spoken English curricula tailored to different proficiency levels and learning objectives. Select appropriate teaching materials, resources, and multimedia tools to supplement course content and enhance learning outcomes. Lesson Planning and Delivery: Prepare and deliver dynamic and interactive English language lessons that focus on speaking, listening, pronunciation, and vocabulary acquisition. Utilize a variety of teaching techniques, activities, and instructional strategies to engage students and promote active participation. Foster a supportive and inclusive learning environment that encourages students to practice speaking English confidently. Assessment and Feedback: Assess students' speaking skills through oral presentations, discussions, role-plays, and other speaking tasks. Provide constructive feedback to students on their language use, pronunciation, grammar, and fluency, and offer guidance for improvement. Administer periodic assessments and progress evaluations to track students' development and adjust teaching strategies as needed. Individualized Instruction: Identify individual learning needs and learning styles of students and adapt teaching approaches accordingly. Offer personalized support and additional assistance to students who require extra help in improving their spoken English proficiency. Classroom Management: Establish clear expectations for behavior and participation in the classroom and maintain a positive and respectful learning environment. Manage classroom dynamics effectively, address student concerns, and resolve conflicts as they arise. Professional Development: Stay abreast of current trends, best practices, and advancements in English language teaching methodologies. Participate in professional development activities, workshops, and conferences to enhance teaching skills and knowledge. Qualifications: Bachelor's degree in English, Linguistics, Education, or a related field. A TESOL/TEFL certification is preferred. Proven experience in teaching English as a second language, particularly in spoken English instruction. Strong command of the English language with native or near-native proficiency. Excellent communication, interpersonal, and presentation skills. Ability to motivate and inspire students to actively engage in language learning. Patience, empathy, and a genuine passion for teaching and helping students succeed. Additional Requirements: Familiarity with language learning technology and digital tools for instructional purposes. Flexibility to work with diverse student populations in various settings, including language institutes, schools, or online platforms. Ability to work independently as well as collaboratively with colleagues and administrators. Willingness to adapt to changing educational needs and implement innovative teaching strategies. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Master's (Required) Experience: Teaching: 3 years (Required) total work: 3 years (Required) Language: English (Required) Work Location: In person
Posted 1 week ago
0.0 years
0 - 0 Lacs
Delhi, Delhi
On-site
Position : Trainer for international BPO Location : Kirti Nagar , West delhi Shift timings : 4.30 am to 1.30 pm ( Australian process) (every Saturday half day) Pick up Cabs provided One time meal provided Key Responsibilities: Training Delivery: Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills. Curriculum Development: Creating and updating training materials, including presentations, workbooks, and online resources. Performance Assessment: Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback. Process Expertise: Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees. Voice and Accent Training: Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients. Client Interaction: Understanding the specific needs and requirements of international clients and tailoring training programs accordingly. Continuous Improvement: Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance. Reporting and Documentation: Maintaining records of training sessions, trainee progress, and performance assessments. Skills and Qualifications: Excellent Communication Skills: Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback. Training Experience: Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment. Process Knowledge: A solid understanding of BPO processes and workflows, particularly those related to international operations. Soft Skills: Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity. Analytical and Problem-Solving Skills: The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions. Adaptability and Flexibility: The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients. TEAM HR VISION TECH shweta.visiontech03@gmail.com 8368356119 Job Type: Full-time Pay: ₹30,000.00 - ₹32,000.00 per month Benefits: Food provided Provident Fund Language: English (Required) Work Location: In person
Posted 1 week ago
1.0 years
0 Lacs
Gurgaon
On-site
Minimum 1 year of experience in customer support (Tech support-Troubleshooting Experience) Good communication skills in English and Hindi Excellent communication skills (Top notch) in English. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors. Customer assistance and issue resolution, Document customer interactions, End-to-End resolution. Graduate in any stream Job Type: Full-time Pay: ₹25,000.00 - ₹31,000.00 per year Benefits: Provident Fund Experience: International Process: 1 year (Required) Technical support: 1 year (Required) Language: very fluent English (Required) Location: Gurugram, Haryana (Required) Work Location: In person
Posted 1 week ago
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