Project Support Assistant

Fujitsu

2 - 5 years

2 - 6 Lacs

chennai

Posted:3 weeks ago| Platform:

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Skills Required

helpdesk microsoft office operations recruitment customer service digital transformation communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Specific duties include but are not limited to the following:

Japanese Bilingual N3 and above FJ08

Primary responsibility is user support and customer service. Being present and available to clients requiring assistance in executing the process
Respond to questions from all emails and callers.
Become familiar with each client and their respective applications.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Service Desk operating procedures accurately.
Become familiar with helpdesk policies and services.
Become familiar with the various stake holders.
Other duties as assigned by the Service Manager.
Guide and mentor junior team members

General Requirements:

Fluent Japanese speaking ability. Need to communicate daily with Japanese customer.
Excellent oral and written communication skills in Japanese.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Ability to provide support over the phone, good phone skills, professional demeanour, previous customer service experience strongly desired.
Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Creativity. Ability to think around problems and come up with creative solutions is helpful.
Ability to work with or without direct supervision.
Ability to mentor, guide junior members and run the show in absence of team lead and SDM.

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