Project/ Process Analyst II

Role Overview: As a Project Support Specialist, you will play a crucial role in supporting project initiation by defining scope and objectives, developing comprehensive plans, and collaborating with stakeholders to ensure alignment with business needs. Your responsibilities will include analyzing processes, optimizing workflows, mitigating risks, coordinating project execution, and maintaining transparent communication among stakeholders. Additionally, you will establish quality standards, manage changes, and provide service support to ensure project success and customer satisfaction. Key Responsibilities: - Support project initiation activities by defining project scope, objectives, and deliverables, and develop comprehensive project plans outlining tasks, timelines, resources, and budgets. - Collaborate with stakeholders to analyze and document project requirements, ensuring alignment with business needs and objectives. - Analyze existing processes, identify areas for improvement, and design streamlined workflows and procedures to optimize project efficiency and effectiveness. - Identify, assess, and prioritize project risks, and develop risk management strategies to mitigate potential threats and ensure project success. - Coordinate project execution activities, monitor project progress against established plans, and proactively identify and address issues to keep projects on track. - Facilitate communication and collaboration among project stakeholders to ensure alignment, manage expectations, and address concerns. - Establish quality standards and metrics for project deliverables, conduct quality assurance reviews, and implement quality control measures to ensure project outputs meet defined criteria. - Identify potential changes to project scope, schedule, or requirements, assess their impact, and develop change management plans to address and implement approved changes effectively. - Maintain accurate project documentation, including status reports and issue logs, and generate regular project reports to stakeholders. - Provide service support, triage incoming issues, and escalate complex or critical issues to appropriate teams for prompt resolution, ensuring timely response and resolution of user-reported problems. Qualifications Required: - Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, Business Administration, or related discipline. - Experience: Relevant work experience in application support and/or project management based on the following number of years: - Associate: Prior experience not required - Standard I: Two (2) years - Standard II: Three (3) years - Senior I: Four (4) years - Senior II: Five (5) years (Note: Additional details of the company were omitted as they were not present in the provided job description),