Project Manager/Manager

Job Description 

Client servicing & Client management:

•    Develops and maintains win-win relationships and partnerships (builds formal

relationships by being reliable and dependable )

•    Communicate effectively between Indegene & client. Be a part of all calls and

facilitate meetings with status updates and direction. This includes both oral and

written  

•    Manage client expectations. Anticipate client-side bottlenecks in plan execution

and propose solutions to clients or production teams in advance through effective

communication. 

•    Build a good network in client location and build brand Indegene for cross-selling

and upselling to grow the account. Work on presales and develop proposals for

different clients and solutions

•    Lead weekly review meetings with Clients, manage top line through presales and

working closely with the sales team, on the assigned accounts. Achieve high degree

of client satisfaction through facilitating this process  

•    Develops relationships with key stakeholders in client organizations. Utilizes

these to create a mindshare for Indegene. 

•    Demonstrates ability to foster a great relationship with internal and external

stakeholders by skillfully managing the expectations to achieve great client

satisfaction

•    Assesses how key stakeholders are likely to react to various situations. Develops

unique responses based on sensitivities. Adapts presentations to the audience when

speaking or presenting them accordingly

•    Demonstrates ability to effectively manage conflicts with stakeholders and keep

the project goals on track by creating positive win-win outcomes

•     Operations management

•    Proficient in effectively running day to day operations

•    Demonstrates proficiency to define the scope, estimate, plan and monitor and

review projects to closure as per the expectations.

•    Ability to understand how decisions affect the bottom line, knows about general

financial and accounting principles and practices that affect operations, understands

the procedures of the financial management, such as: financial authority level and

approval process, budgeting, monitoring, reporting, etc.

•    Demonstrates proficiency in understanding client requirements, effectively

communicates effort estimates, develop solutions to formulate robust winning

strategy.

•     People Management & Team development

•    Fosters employee growth by providing a supportive learning and development

environment

•    Demonstrates proficiency in managing large team.

•    Shares experiences for constructive outcomes. Enables team members to

discuss their aspirations, goals and shortcomings and develops plans to address

these

•    Provides honest, timely, constructive and specific feedback on performance, even

if it is a hard feedback, leading to true development

Problem solving and business acumen

•    Understands the problem from multiple dimensions. Solves problems in a timely

fashion by generating and assessing options, evaluating implications and

implementing solutions thoroughly

•    Identifies and executes financial drivers of own function to enhance

profitability/productivity/ market share for business growth

•    Continuously seeks information from current clients and prospects to understand

emerging needs and make meaningful interpretations 

Must have:

Nice to have: 

•     Qualification: MBA
•     Min 8-10+ yrs. of exp in Project management & 5+yrs of exp in client facing role
•     Superior communication skills  
•     Should have managed large teams
•     Proficient in financial concepts.
•     Life science / pharma background would be mandatory
•     Ability to deal with multiple stake holders and manage clients expectations 
•     Ability to take initiatives with excellent interpersonal skills
•     Good negotiation skills 

•     Passion for networking and updating oneself with the latest market trends and

relate it to identifying business opportunities 

•     Structured thinking and articulation
•     Ability to manage pressure and work with multiple stakeholders "