Patch Management Engineer

Experience & Qualifications

Minimum 5 years experience with Vulnerability assessment, Patch Management, SCCM and WSUS in a multi-site, enterprise environment.

Role summary:

Provide advanced L3 technical support and administration of the core infrastructure systems – Vulnerability Assessment, Patch Management for Server and Clients, SCCM, Windows Server, Windows 10/11, Intune, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.

Provide input and help to implement/enforce security policies. Ensures virus management and security systems are updated and operating properly.

Resolve issues in a timely manner and enters resolution into the Service Centre tracking system as needed.

Work closely with the IT Engineering Manager, System Engineers and Regional Service Delivery Manager to ensure exceptional customer service for all support needs.

What you will do:

Provide L3 technical support and administration of the core infrastructure systems - Vulnerability Assessment, Patch Management for Server and Clients, SCCM, Windows Server, Windows 10/11, Intune, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.

Resolve issues in a timely manner and enters resolution into the Service Centre tracking system as needed.

What we would like you to know:

Vulnerability Assessment, Patch Management for Server and Clients, Windows Server, Windows 10/11, Qualys scan, PatchMyPC, Scripting knowledge, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.

ITIL process & standards

Knowledge of deployment tools like WSUS, SCCM, Microsoft Intune.

Group Policies

Expert knowledge of Microsoft server operating systems required.

Expert knowledge of BigFix patching tool for Linux

Good knowledge of MacOS management tool - JAMF

Should be comfortable working in Shifts.

What we would like you to have done:

MCP certified, ITIL certification will be an added advantage