Project Manager (US Shift)

As an experienced Project Manager, you will be responsible for leading software product delivery management and serving as a bridge between India and US teams. Your strong communication skills, proactive problem-solving abilities, and leadership qualities will be essential in ensuring smooth coordination, successful project execution, and high client satisfaction. **Key Responsibilities:** - Act as the primary point of contact for US-based clients during their business hours. - Build trust-based relationships through clear, timely, and professional communication. - Understand client business needs and translate them into actionable delivery plans. - Manage end-to-end delivery of software projects and services, ensuring quality, timeliness, and adherence to scope. - Monitor KPIs and SLAs, proactively resolving risks and escalations. - Collaborate closely with India-based delivery teams, ensuring clarity of goals, roles, and timelines. - Mentor and guide team members to deliver high-quality outcomes. - Drive customer satisfaction, retention, and long-term account growth. - Identify opportunities for additional value delivery and work with internal teams to execute. **Qualifications Required:** - 10 to 15 years of experience in Project/Delivery management, with a strong exposure to US clients and product delivery. - Exceptional communication and interpersonal skills able to influence, build rapport, and manage expectations across cultures. - Proven expertise in client engagement, delivery oversight, and account retention. - Strong leadership and team management capabilities. - Familiarity with project management tools and methodologies (Agile, Scrum, etc.). - MBA qualification (mandatory). - Willingness to work night shifts in the US time zone. (Note: No additional details about the company were provided in the job description.),